When you report a repair, we will assess it and give it a priority. This helps us decide how quickly the work needs to be carried out.

Priority repairs

Some repairs are covered by the Government's Right to Repair scheme. These are known as qualifying repairs and usually relate to issues that affect your:

• Health
• Safety
• Security

If your repair qualifies under the scheme, we will let you know and tell you when the work should be completed.

If you are not at home

If our contractor visits and nobody is at home, they will leave a card with:

• The date and time they called.
• Details of how to contact them and arrange a new appointment.

After the repair

To help us make sure repairs are completed to a good standard:

• A surveyor may visit to inspect the work.
• The contractor may leave a feedback form and a pre-paid envelope.

We welcome your feedback, as it helps us improve our services for all tenants.