We are currently encountering some IT connectivity issues which MyTendring. We are working to resolve this.
We are currently encountering some IT connectivity issues which MyTendring. We are working to resolve this.
Our Tenants' Panel aims to represent and promote tenant involvement, and to make sure that this is central to the delivery of all housing services.
The Tenants' Panel normally meets every two months to discuss and provide direction on housing and area-based issues. The panel acts as both a consultative and a decision-making body, through its involvement in council housing policy, strategy, management and maintenance issues. Please see our useful documents area for the minutes of previous meetings and the code of conduct etc.
The panel was formed in 2001 and is made up of tenant volunteers from across the district, who normally meet at the Council's offices in Weeley. Transport can be arranged for you to attend these meetings or, if you use your own vehicle, a flat rate fee is payable for each meeting attended to help cover your travel expenses.
Tenants' Panel Constitution & Code Of Conduct
Tenants Panel 17th December 2024
Tenants Panel 6th Febuary 2024
Tenant Panel Subgroups are smaller collection of individuals made up of our existing Tenant Panel members.
These subgroups are about us as a landlord and our tenants working together to monitor performance and promote transparency.
These subgroups will allow members to explore specific topics in greater detail, share insights, and help shape meaningful improvements in our services.
Our current Subgroups topics are:
• Complaints & Tenant Satisfaction Measures (TSM’s)
• Repairs
• Housing Anti-Social Behaviour, Neighbourhoods & Rents
Each subgroup provides a platform for more focused discussions, enabling members to delve deeper into the issues, challenges, and potential solutions related to each topic.
if you have any comments or suggestions for our subgroups please get in touch with Tenant Involvement today.
Your participation and input are highly valued, and we look forward to working together to make a positive impact in our community and to the services we provide.
This group meets us once a quarter and they chooses the areas of our performance that they wish to scrutinise.
They have also been trained in developing and monitoring our performance standards, agreed our targets for the current year and monitored how we performed last year and how this compared with other housing providers.
You can view the terms of reference for this group. Members of this group also help us to produce our annual report showing how we have met the standards outlined in the table below, as well as our plans for improving our performance.
Tenants Performance and Scrutiny Panel Terms of Reference
Customer service, choice and complaints
Involvement and empowerment
Understanding and responding to the diverse needs of tenants
Quality of accommodation
Repairs and maintenance
Allocations
Rents*
Tenure
Neighbourhood management Local area co-operation
Anti social behaviour
Value for money
Governance
Financial viability
* This standard or part of standard does not apply to local authorities.
Request a Scrutiny Review Form
There is a route for tenants living in the district to request that members of our Tenant Panel Sub-groups look at specific areas of our services. They will then consider any requests received and decide by majority vote whether to carry out the scrutiny review.
A request for scrutiny can be made by:
• 5 or more members of the Tenants Panel
• Any residents association recognised by us.
• A council tenant of the district, who has the support of 10 other tenants whose names and signatures should be included on the application form.
A request for a scrutiny review can relate to any housing service provided by the Council but it is important to remember when submitting your request that the scrutiny group focus on things that matter most to tenants and on outcomes that will make a difference to the wider Council tenant population. Examples of issues that the Tenants Panel Sub-groups will not be able to review include formal complaints or Ombudsman enquiries, individual service requests or explanations as to action taken.
Please help us improve our website by giving us feedback you'd like to on this page. If you'd like to remain anonymous you can omit your name and email. Thanks, Tendring District Council.