As well as fixing things day-to-day, we also plan bigger jobs to improve homes. This is called our Planned Maintenance Programme.

What kind of work do we plan?

We plan work like:

• Putting in central heating
• Installing double glazing
• Improving kitchens
• Rewiring homes
• Fixing roofs
• Checking gas heating every year
• Installing and checking smoke alarms
• Big repairs to the structure of homes

Working with tenants

Each year, we talk to our Tenant Panel. They help us choose which improvements to include in future plans.

We want to make all homes better, but we do not have unlimited money. That means some homes will get work done before others.

Tell us what you think

After the work is finished, we send a customer satisfaction survey to each home. This helps us understand what went well and what we can do better.

Major repairs and moving out

Sometimes, we need to do big repairs that cannot be done while you are living in your home. Or we may need to knock down a nearby building that could be unsafe.

If this happens:

• We will find you a safe, temporary place to live
• We’ will give you advice and support
• We will help with the cost of moving

But: You will need to arrange:

• Gas and electricity disconnection
• Meter readings before you move