This accessibility statement applies to https://www.tendringdc.gov.uk.
It also applies to the third party software systems we use to prove services including:
It does not apply to:
This website is run by Tendring District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We have designed and built our website to meet the Web Content Access Guidelines (WCAG) 2.2 AA standard.
We are continuously reviewing the content on our website to make sure it is as clear and simple as possible (WGAC 3.1.5).
We regulary run automated scans on our website to highlight issues for resolution and invite all customer feedback.
We know some parts of this website are not fully accessible:
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: onlineteam@tendringdc.gov.uk
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 3 working days.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Tendring District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
(b) This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to ‘the non-compliances and exemptions’ listed below.
The content listed below is non-accessible for the following reasons.
We know some parts of this website are not yet AA accessible:
Sometimes pop-ups allow users to navigate away from the focused content and not make it visible as to where the keyboard focus currently is. This fails WCAG 2.2 success criterion 2.4.11 (Focus Not Obscured (Minimum)).
We are currently working to resolve this issue with a projected resolution by May 2026.
In some instances when zooming above 300% the web design is not always fully responsive. This fails WCAG 2.2 success criterion 1.4.10 (Reflow).
We plan to assess if a specialist technical developer can resolve this issue by January 2027.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
We plan to add text alternatives for all images by September 2026. When we publish new content we’ll make sure our use of images meets accessibility standards.
Some pages are not written in plain English. This doesn't meet WCAG 2.1 success criterion 3.1.5 (reading level).
Some documents are not written in plain English. This doesn't meet WCAG 2.1 success criterion 3.1.5 (reading level).
We are continuously reviewing all documents and pages and asking editors and creators where possible to modify language. This is ongoing and might not be able to include legal language.
Some of our PDF downloads do not work through a keyboard interface. This doesn't meet WCAG 2.1 success criterion 2.1.1 (keyboard interface).
All new PDF's are being produced to work more comprehensively with this. We are working as we replace old versions to rectiy this issue.
Our forms timeout after 3 hours and the user cannot adjust when this happens. This doesn't meet WCAG 2.1 success criterion 2.2.1 (timing adjustable).
There is a security consideration within this and where possible we do provide a "Save" functionality. Before users start a form, we aim to list any required information or evidence that will assist in avoiding loss of informaiton.
We are working to fix these and any other accessibility issues.
Tendring District Council is not currently listing any disproportionate burden until we have fully reviewed our latest audit. Prior to doing so, we will complete the appropriate assessment and review this regularly.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
We might not add captions to live video streams because live video is exempt from meeting the accessibility regulations.
We are currently developing our accessibility roadmap which will show how and when we plan to improve accessibility on this website. This will be available on completion of our full audit.
This statement was prepared on 01/02/26. It was last reviewed on 02/03/26.
This website is currently being tested as of 19/02/26 against the WCAG 2.2 AA standard.
The test is being carried out by the Shaw Trust. The whole website is being tested and audited by their independant team using both automated and manual processes.. A further audit of the website was carried out to the WCAG 2.2 AA standard.
You can review our current status using the following link, Shaw Trust Certification
Please help us improve our website by giving us feedback you'd like to on this page. If you'd like to remain anonymous you can omit your name and email. Thanks, Tendring District Council.