Some repairs are covered by a rule called the Right to Repair.
This means the repair must be done within a set time.
We’ll send you a repair notice that tells you:
👷 The name of the contractor
🛠️ What needs fixing
📅 When it should be done
If the work isn’t finished:
📞 Contact us
🔁 We’ll ask a different contractor to do the job
📄 You’ll get a new repair notice with the same time limit
If the second contractor also doesn’t finish the repair on time,
you might get money back as compensation.
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