Some repairs are covered by the Right to Repair scheme. This means certain repairs must be completed within a set timescale.

What you will receive

When a qualifying repair is reported, we will send you a repair notice that explains:

• The name of the contractor who will carry out the work.
• What needs to be repaired.
• The date by which the repair should be completed.

If the repair is not completed on time

If the repair is not finished within the agreed timescale, please contact us.

We will:

• Arrange for another contractor to carry out the work.
• Send you a new repair notice.
• Apply the same completion timescale to the new contractor.

Compensation

If the second contractor also fails to complete the repair within the required timescale, you may be entitled to compensation under the Right to Repair scheme.