We Want to Hear from You – Tenant Consultation

We ask tenants for their opinions to help us improve our housing services. Here are the ways you can share your views:

📝 Feedback

After a service (like a repair), we send a short form asking how happy you were. This helps us see what’s working and what needs fixing.

📊 Surveys

We send surveys by post, phone or online to ask what you think about things like:

• Our services
• Our contractors
• Our leaflets and letters

💬 Focus Groups

Small groups of tenants meet to talk about one topic (like repairs). These meetings are short and help us understand your views better.

📋 Customer Involvement Register

You can sign up to choose:

• How you want to be involved
• What topics you care about

🧍 Meetings

We hold public meetings about important issues. Everyone affected can come and share their views.

In sheltered housing, we hold meetings every 3 months to talk about your home and services.

👀 Reality Checks

Some tenants test our services by:

• Visiting our offices
• Calling us
• Using our website

They give feedback to help us improve. Soon, tenants will also help check homes before we rent them out again.

🚶 Estate Walkabouts

Our staff walk around council estates to spot problems like:

• Messy gardens
• Litter or fly-tipping
• Cars parked on grass
• Repairs that haven’t been reported

Tenants are welcome to join these walkabouts.

🏘️ Residents’ Associations

Groups of people in the same area meet to share ideas and concerns. They can be:

• Informal (meet sometimes)
• Formal (have leaders and regular meetings)

We have a guide to help you start a group:
📘 How to Run a Residents’ Association

🧍 Street, Area or Block Representatives

One person speaks up for their street or block. We talk to them about local issues.

💡 Suggestions and Complaints

You can:

• Fill in a suggestion form to help us improve
• Make a complaint if something isn’t right

We use this feedback to fix problems and make services better for everyone.