We ask tenants for their opinions to help us improve our housing services. Here are the ways you can share your views:

Feedback

After a service (like a repair), we send a short form asking how happy you were. This helps us see what’s working and what needs fixing.

Surveys

We send surveys by post, phone or online to ask what you think about things like:

• Our services
• Our contractors
• Our leaflets and letters

Focus groups

Small groups of tenants meet to talk about one topic (like repairs). These meetings are short and help us understand your views better.

Customer Involvement Register

You can sign up to choose:

• How you want to be involved
• What topics you care about

Follow this link to our Customer Involvement Register page

Meetings

We hold public meetings about important issues. Everyone affected can come and share their views.

In sheltered housing, we hold meetings every 3 months to talk about your home and services.

Residents associations

Groups of people in the same area meet to share ideas and concerns. They can be:

• Informal (meet sometimes)
• Formal (have leaders and regular meetings)

We have a guide to help you start a group:
📘 How to Run a Residents’ Association

Street, area or block representatives

One person speaks up for their street or block. We talk to them about local issues.

Suggestions and complaints

You can:

• Fill in a suggestion form to help us improve
• Make a complaint if something isn’t right

We use this feedback to fix problems and make services better for everyone.