How to guard against frost

Cold weather can cause problems in your home, like frozen pipes. Here’s how to stay safe and avoid damage.

Before it gets cold

🔥 Keep your home warm

🔁 Let warm air move around your home

🚰 Know where your stop valve is (this turns off the water)

🏠 If you leave your home empty during cold weather, protect it from burst pipes

When you come back home

🚰 Turn the stop valve back on

💧 Check your taps – water should flow normally

🔥 If your heating is on but radiators are cold:

• Check the timer and pilot light
• If it still doesn’t work, call us: 01255 686477

If you get a frozen pipe

🚫 Turn off the water at the stop valve

🔌 Turn off your immersion heater

🚱 Turn off all taps

📞 Call us: 01255 686477

🔥 Never use a flame to thaw pipes

If you have a burst pipe

🚫 Turn off the water at the stop valve

🚰 Turn on all taps to drain the system

🔍 Find where the water is coming from

🪣 Use a container to catch leaks

📞 Call us before turning the water back on

💡 If water is coming through a light fitting, don’t turn it on – call us right away

📺 Watch our video below for advice about frozen pipes