Anti-Social Behaviour (ASB) in council homes

In May 2024, we updated our Housing Anti-Social Behaviour Policy. This policy explains how we deal with anti-social behaviour (ASB) and hate incidents in the areas where we provide council homes.

We aim to take quick and fair action using all the tools and legal powers we have. We also help victims and those causing problems by pointing them to support services.

ASB and Hate Incidents  

A hate incident is any incident, which is not a criminal offence, which is perceived by the victim, or any other person, to be motivated by hostility or prejudice based on a person’s actual or perceived race, religion/faith, sexual orientation, disability, or transgender identity”.

• Race (e.g. skin colour, ethnicity, citizenship
• Religion (e.g. faith, atheism, targeting religious premises)
• Sexual Orientation (e.g. gay, bisexual, pansexual)
• Transgender identity (e.g. transgender, agender, demi-gender)
• Disability (e.g. learning needs, mental health, physical impairment

The housing service will support you when reporting these incidents and signpost you to agencies that can help. 

Should you be a victim of Hate Crime (where a criminal offence has taken place), please see our Hate Crime page

How to report ASB and Hate Incidents

• Downloading and completing our ASB reporting form if the problem is emanating from a  council property. If you would change the form to read ASB and Hate Incidents reporting form and take out any reference to nuisance and update the link to include hate incidents in the title.
• Emailing us at HousingASB@tendringdc.gov.uk  
• Calling the Housing Tenancy Management Team: 📞 01255 686488
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What is Neighbourhood Management

Neighbourhood management is the effective management of the environment around the Council’s homes to ensure that neighbourhoods are safe, attractive and well-maintained places to live. The Council aim to deliver high quality estate services and having the support and co operation of residents is critical to the Council’s success. Many environmental problems are costly to tackle and yet are often caused by a minority of people. Examples of neighbourhood management issues include:

• Vandalism and graffiti

• Abandoned vehicles and other vehicle related nuisance

• Littering and fly tipping

• Dog fouling

• Untidy gardens

• Communal areas and inspections

• Grounds maintenance

• Playgrounds

• Broken door entry systems

• Hoarding

This list is not exhaustive and other types of behaviour may trigger action by the Council.

We also have a Neighbourhood Management policy that outlines services to residents which enable them to have safe and secure neighbourhoods they are proud of and quiet enjoyment of their homes.

How to report ASB

You can report ASB in your area by:

• Filling in our online form
• Downloading and completing our ASB reporting form if the problem is emanating from a council property.
• Emailing us at HousingASB@tendringdc.gov.uk
• Calling the Housing Tenancy Management Team: 📞 01255 686488
• Email ASB@tendringdc.gov.uk or call the Safer Communities Team, if the problem is emanating from a property that is not council owned: 📞 01255 686359

Want to know more?

• Visit our Crime & Community Safety page
• Request an Anti-Social Behaviour Case Review