From time to time, we may contact you directly about matters that relate specifically to you or your tenancy.

This could include sending you a letter or arranging a home visit.

These communications are usually about important issues such as:

• Updates or changes to your tenancy agreement
• Repairs or maintenance affecting your home
• Health and safety checks or compliance visits
• Any concerns we need to discuss with you personally

We aim to provide clear information and give you the opportunity to ask questions or raise any concerns. If a home visit is required, we will always arrange this in advance and ensure our staff carry identification.