From time to time, we may contact you directly about matters that relate to you or your tenancy. This may be through a letter, email, telephone call or a home visit.

These communications are usually about important issues such as:

• Updates or changes to your tenancy agreement.
• Repairs or maintenance affecting your home.
• Safety inspections, servicing appointments or compliance visits.
• Concerns or matters we need to discuss with you personally.

We aim to provide clear information and give you the opportunity to ask questions or raise any concerns.

Home visits

If a home visit is required, we will arrange this with you in advance whenever possible. All Council staff and contractors will carry identification, which you should ask to see before allowing them into your home.

Alternative formats

Information can be provided in alternative formats, including:

• Large print
• Braille
• Audio format
• Different languages

If you have a disability, specific communication needs, or would like information in an alternative format, please email housingmail@tendringdc.gov.uk or call 01255 686488.