We always try to make sure your service charges are fair and correct.
But if you think we’ve made a mistake, here’s what you can do.

Step 1 – contact us

If you think a charge is wrong:

• Contact our Leasehold Management Officer
• Tell us which charge you’re disputing and why
• You must still pay for any charges you don’t disagree with

We’ll look into your complaint and either:

• Change your account if we made a mistake
• Or explain why the charge is correct

Step 2 – leasehold tribunal

If you still think the charge is unfair, you can apply to the First-tier Tribunal (Property Chamber) (formerly Leasehold Valuation Tribunal).

They are independent and will decide if the charge is reasonable.

The tribunal usually includes:

• A lawyer
• A valuer or surveyor
• A lay person (someone with experience)

You can challenge:

• Charges for work already done
• Charges for services already provided
• Advance payments
• Planned future work

The tribunal’s decision is final and can be enforced.
You may be able to appeal to the Land Tribunal if the panel agrees.

Fees

You’ll need to pay a set fee to apply.
Fees depend on:

• How much money is in dispute
• How many homes are affected

For example:

• Disputes under £500: £50
• Disputes over £15,000: £350
• For 5 or fewer homes: £150
• For more than 10 homes: £350

Need help?

You can get free advice from the Leasehold Advisory Service:

📍 Address: 2 Marsham Street, London, SW1P 4DF
📞 Phone: 020 7832 2500
🌐 Visit their website