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Housing
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Council Housing Tenants and Leaseholders
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You Said, We Listened

Improving repairs in the CO11 area

You said: In the Tenant Satisfaction Measures (TSM) 2024/25 survey, satisfaction with the time taken to complete repairs in the CO11 postcode was 69%. This was significantly lower than the previous year (a decrease of 16%).

We listened: From January 2026, we changed our approach so that two building surveyors are assigned to each area. This helps provide better cover and reduces disruption caused by staff sickness or annual leave.

Improving repairs in the CO11 area

More information for walkabouts

Events held across the district

Tackling waste and pest issues

Improving waste collection

Tenant Panel Subgroup (Repairs)

Improving the speed of repairs

Improving communal cleaning in the CO11 area

Tackling rubbish, parking and dog fouling

Improving how we respond to emails

Improving how we communicate with residents

Improving how we handle complaints

Improving support and communication in sheltered housing

Improving overall satisfaction in the CO16 area

Making the Tenant Panel more accessible

Improving repairs in the CO11 area

Article 4 Direction relating to houses in multiple occupation

Brightlingsea Neighbourhood Plan

Ardleigh Neighbourhood Plan

Essex coast recreational disturbance avoidance and mitigation strategy (RAMS)

What are the 'Garden Community Principles'?

Won't pressure be put on existing schools and medical facilities until new ones are built?

Alresford Neighbourhood Plan

Elmstead Neighbourhood Plan

Clacton Round 1 - Highway verges (Holland-on-Sea - Jaywick)

Clacton Round 2 - Formal gardens (Clacton Area)

Clacton Round 3 - Council housing areas (Percy King Estate, Clacton)

Clacton Round 4 - Small verge areas (Holland-on-Sea - Jaywick)

Clacton Road 5 - Small open spaces (Holland-on-Sea - Jaywick)

Frinton and Walton Round 1 - Formal gardens (Frinton & Walton)

Frinton and Walton Round 2 - Highway verges and small open spaces (Frinton, Kirby & Walton Area

Harwich Round 1 - Formal gardens (Harwich & Dovercourt)

Harwich Road 2 - Highway verges and large open spaces (Harwich & Dovercourt)

Harwich Road 3 - Small highway verges and open spaces/haven gateway (Harwich & Dovercourt)

Rural Round – Council housing areas & open spaces (Elmstead Market, Gt Bromley, Ardleigh, Lawford, Manningtree, Mistley, Little Bromley, Gt Bentley, Alresford, Brightlingsea, Weeley, Frating)

All Areas Tractor Round – Large open space, recreation grounds & greenswards (Clacton, Holland on sea, Frinton, Walton, Harwich & Dovercourt)

Sheltered Housing Round - Clacton, Weeley, Frinton & Walton, Harwich, Lawford

Vehicles

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Acts of parliment

St Marys Court, Clacton on Sea

Vyntoner House, St Osyth

Mead House, Walton on the Naze

Greenfields, Kirby Cross

Crooked Elms, Dovercourt

Belmans Court, Dovercourt

Respecting your tenants' right to privacy

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Election of a Police and Crime Commissioner for Essex - 6 May 2021

I think the amount I have paid is incorrect

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The Cremation Service

Elections Act. 2022 – Absent Vote FAQs

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Please click here to view our Housing Service Standards

Honeycroft, Lawford

Where to look

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Living in a Home Without Permission (Unauthorised occupation)

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How to Pay Your Service Charge

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Important Changes Coming for Private Renters and Landlords: The Renters’ Rights Act 2025

2026 Tenant Involvement Calendar

2025 Tenant Involvement Achievements

More information for walkabouts

Events held across the district

Tackling waste and pest issues

Improving waste collection

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