You said: In the Tenant Satisfaction Measures (TSM) 2024/25 survey, residents in the CO16 area reported lower overall satisfaction with their landlord, at 77%, which was significantly below average.‍

We listened: When reviewing the results, we found that the areas used were too large to support effective local improvements. To address this, the 2025/26 TSM survey will use smaller area groupings so we can better understand local issues and keep residents informed about the things that matter to them.