You Said, We Did

We want our tenants to have a real voice in shaping the housing services we provide. Throughout the year, we listen to your feedback at Tenant Panel meetings, walkabouts, drop‑ins and events across the district. This page highlights some of the key things you told us — and the actions we’ve taken in response.

Our aim is simple: to make sure your views lead to meaningful improvements. Thank you to everyone who has taken the time to speak with us. Your feedback helps us deliver better, fairer and more accessible services for all our tenants.

Making the Tenant Panel More Accessible

You said:
Residents asked for the Tenant Panel to be more accessible across the district, not just in Clacton.

We did:
We held the December 2025 Tenant Panel meeting in Wix, with two further meetings already booked there for next year. We are also planning an additional session in Brightlingsea to reach even more tenants.

More Information for Walkabouts

You said:
During our initial walkabouts, tenants asked for a map of the route to help them take part.

We did:
We now send out a map with the marked route alongside the invitation and all walkabout details, making it easier for residents to join us.

Events Held Across the District

You said:
You wanted events to be held in different locations, not only in Clacton.

We did:
We have successfully held five drop‑in events in various locations across the district to make sure more tenants can attend and speak with us.

If you’d like to share a suggestion, tell us what’s working well, or help us improve the services you receive, please use our Housing Customer Suggestion Form:

👉 Leave Feedback Here

We welcome all comments from our tenants — big or small — as they help shape the future of our Housing Service.