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You Said, We Listened

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Making a Housing Complaint

Your Home, Neighbourhood and Garages

Tenant Involvement

Tenancy Policy

Rents and Service Charges

Repairs, Maintenance, Alterations/Improvements and Adaptations

Housing
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Council Housing Tenants and Leaseholders
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You Said, We Listened

Improving how we respond to emails

You said: In the Tenant Satisfaction Measures (TSM) 2024/25 survey, only 44% of residents who contacted us by email were satisfied with the outcome, compared to 70% of those who contacted us by telephone.

We listened: From December 2025, all shared mailboxes now send an automatic acknowledgement to confirm that your email has been received. This also lets you know when you can expect a response, in line with our standard response times.

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Improving how we respond to emails

More information for walkabouts

Events held across the district

Tackling waste and pest issues

Improving waste collection

Tenant Panel Subgroup (Repairs)

Improving the speed of repairs

Improving repairs in the CO11 area

Improving communal cleaning in the CO11 area

Tackling rubbish, parking and dog fouling

Improving how we communicate with residents

Improving how we handle complaints

Improving support and communication in sheltered housing

Improving overall satisfaction in the CO16 area

Making the Tenant Panel more accessible

Improving how we respond to emails

Article 4 Direction relating to houses in multiple occupation

Brightlingsea Neighbourhood Plan

Ardleigh Neighbourhood Plan

Essex coast recreational disturbance avoidance and mitigation strategy (RAMS)

What are the 'Garden Community Principles'?

Won't pressure be put on existing schools and medical facilities until new ones are built?

Alresford Neighbourhood Plan

Elmstead Neighbourhood Plan

Clacton Round 1 - Highway verges (Holland-on-Sea - Jaywick)

Clacton Round 2 - Formal gardens (Clacton Area)

Clacton Round 3 - Council housing areas (Percy King Estate, Clacton)

Clacton Round 4 - Small verge areas (Holland-on-Sea - Jaywick)

Clacton Road 5 - Small open spaces (Holland-on-Sea - Jaywick)

Frinton and Walton Round 1 - Formal gardens (Frinton & Walton)

Frinton and Walton Round 2 - Highway verges and small open spaces (Frinton, Kirby & Walton Area

Harwich Round 1 - Formal gardens (Harwich & Dovercourt)

Harwich Road 2 - Highway verges and large open spaces (Harwich & Dovercourt)

Harwich Road 3 - Small highway verges and open spaces/haven gateway (Harwich & Dovercourt)

Rural Round – Council housing areas & open spaces (Elmstead Market, Gt Bromley, Ardleigh, Lawford, Manningtree, Mistley, Little Bromley, Gt Bentley, Alresford, Brightlingsea, Weeley, Frating)

All Areas Tractor Round – Large open space, recreation grounds & greenswards (Clacton, Holland on sea, Frinton, Walton, Harwich & Dovercourt)

Sheltered Housing Round - Clacton, Weeley, Frinton & Walton, Harwich, Lawford

Vehicles

Private Hire Operator Licence

Taxi Newsletters

Acts of parliment

St Marys Court, Clacton on Sea

Vyntoner House, St Osyth

Mead House, Walton on the Naze

Greenfields, Kirby Cross

Crooked Elms, Dovercourt

Belmans Court, Dovercourt

Respecting your tenants' right to privacy

Evictions

Repairs

Fire Safety

Water Pipes in Winter

Smoke Alarms

Participation

Customer Involvement Register

Have Your Say

Tenant Panel

Election of a Police and Crime Commissioner for Essex - 6 May 2021

I think the amount I have paid is incorrect

Housing Benefit payments

If housing benefit has been overpaid

Landlord Tenant disputes

Universal Credit

Duplicate Payment & Benefit Entitlement Information

The Cremation Service

Elections Act. 2022 – Absent Vote FAQs

Watch live council meetings

Officer Decisions

Listen to Planning Committee Recordings

Listen to Local Plan Meeting Recordings

Listen to Council Meeting Recordings

Armed Forces Events

Can I get Covenant Funding

Is your business forces friendly?

Financial Support

Meet the team

Claiming Benefits and Tax Credits

How to claim benefits and tax credits

Universal Credit

Disability benefits

Pension credit

Carers' Allowance

Debt Help

Check if you can save money on your energy bills.

Check if you can save money on your water bills

TV, Phone and Broadband Social tariffs

Food Costs

Family and Childcare

Mental health support

Managing your money and mental health

Please click here to view our Housing Service Standards

Honeycroft, Lawford

Where to look

Deposits, rent in advance, admin fees and guarantors

Deposit Protection Scheme

Help with your rent

Under 35 years old?

Before taking on a property

Thinking about leaving?

Staying Safe In Your Home

Court Orders

Sanctuary Scheme

Housing Advice

Useful Links

Living in a Home Without Permission (Unauthorised occupation)

Unlawful Subletting

Abandoned Properties

How to Pay Your Service Charge

Service Charge Disputes

Important Changes Coming for Private Renters and Landlords: The Renters’ Rights Act 2025

2026 Tenant Involvement Calendar

2025 Tenant Involvement Achievements

More information for walkabouts

Events held across the district

Tackling waste and pest issues

Improving waste collection

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