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Housing
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Council Housing Tenants
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Rents and service charges

Why has my Rent Management Officer been trying to contact me?

If there’s a problem with your rent account, your Rent Management Officer will try to contact you. This might be by:

  • Letter
  • Phone call
  • Text message
  • Email

If you get a message, please reply. We want to help you sort things out.

If you’re worried about paying your rent — even if it’s just a small amount — don’t keep it to yourself. Talk to us.

You can:

📧 Email: rentsteam@tendringdc.gov.uk
📞 Call: 01255 686468

We’re here to help you.

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Why has my Rent Management Officer been trying to contact me?

How your rent is set

How should I pay my rent to ensure that I am in advance?

My balance is showing as credit, does that mean I can have a refund?

Is the payment I am making enough?

Can I change my Direct Debit?

How is my Housing Benefit paid?

Is my Universal Credit paying the full rent?

Rent Free Weeks

Why do I need to verify my Universal Credit each year?

When will my Alternative Payment Arrangement (APA) be paid?

What is a Discretionary Housing Payment (DHP) and am I entitled to claim?

If I am struggling to pay my rent or my bills can I get help?

Financial Hardship / Financial Inclusion

Online and automated telephone payments

At the Post Office or a Pay Point Outlet

Wage or salary deductions

Help with rent payments

Direct from your bank

Universal Credit pay my rent…. So why do I keep getting letters about rent arrears?

If I pay monthly how will my rent be calculated?

FAQs - Paying your Rent

Why has my Rent Management Officer been trying to contact me?

Article 4 Direction relating to houses in multiple occupation

Will there be more council and affordable housing with Garden Communities?

What public transport comes with Garden Communities?

Isn't there enough brownfield land for new housing?

Why are Garden Communities needed?

Where will the new jobs be?

Brightlingsea Neighbourhood Plan

What will be the big differences living in a Garden Community to living on a new housing estate now?

Ardleigh Neighbourhood Plan

Where will the money come from to pay for the infrastructure and facilities?

Will the trees along the avenue of Remembrance in Colchester have to be removed to ensure it can cope with any additional traffic?

Is there enough water to sustain this Garden Community?

Essex coast recreational disturbance avoidance and mitigation strategy (RAMS)

How will waste water be dealt with?

What Makes a Garden Community Different?

What will be the impact on other established communities?

How big will the Garden Community be 30 years from now?

What are the 'Garden Community Principles'?

Won't pressure be put on existing schools and medical facilities until new ones are built?

What public transport comes with Garden Communities?

When will know about any new jobs created?

Alresford Neighbourhood Plan

where will shops, schools and medical facilities be sited and when they will be available?

Won't the new A120/A133 'split' the Garden Community?

What will the quality of life be like in a Garden Community?

Will there be more open space in the Garden Community?

Elmstead Neighbourhood Plan

What will be the impact on the environment of the Garden Community?

When will the proposed Rapid Transport System be available?

Clingoe Hill is already struggling with the current amount of traffic - how is it expected to cope with additional traffic from additional homes?

Clacton Round 1 - Highway verges (Holland-on-Sea - Jaywick)

Clacton Round 2 - Formal gardens (Clacton Area)

Clacton Round 3 - Council housing areas (Percy King Estate, Clacton)

Clacton Round 4 - Small verge areas (Holland-on-Sea - Jaywick)

Clacton Road 5 - Small open spaces (Holland-on-Sea - Jaywick)

Frinton and Walton Round 1 - Formal gardens (Frinton & Walton)

Frinton and Walton Round 2 - Highway verges and small open spaces (Frinton, Kirby & Walton Area

Harwich Round 1 - Formal gardens (Harwich & Dovercourt)

Harwich Road 2 - Highway verges and large open spaces (Harwich & Dovercourt)

Harwich Road 3 - Small highway verges and open spaces/haven gateway (Harwich & Dovercourt)

Rural Round – Council housing areas & open spaces (Elmstead Market, Gt Bromley, Ardleigh, Lawford, Manningtree, Mistley, Little Bromley, Gt Bentley, Alresford, Brightlingsea, Weeley, Frating)

All Areas Tractor Round – Large open space, recreation grounds & greenswards (Clacton, Holland on sea, Frinton, Walton, Harwich & Dovercourt)

Sheltered Housing Round - Clacton, Weeley, Frinton & Walton, Harwich, Lawford

Vehicles

Private Hire Operator Licence

Taxi Newsletters

Acts of parliment

St Marys Court, Clacton on Sea

Vyntoner House, St Osyth

Mead House, Walton on the Naze

Greenfields, Kirby Cross

Crooked Elms, Dovercourt

Belmans Court, Dovercourt

How your rent is set

Neighbours

The Legal Framework

The Process & Assessment

Who can be considered part of a disabled facilities grant

Other works that will be considered

Relocation & additional non-recommended work

"Nil grant" applications

Respecting your tenants' right to privacy

Evictions

Repairs

Landlords energy saving allowance

Fire Safety

Home Safety

Water Pipes in Winter

Smoke Alarms

Rosebank Park, Harwich

Beaumont House, Walton-on-the-Naze

Living in your home

Moving into your home

Change of tenancy

Planned Works

Participation

Tenancy Agreement Information

Customer involvement register

Consultation with tenants

Universal Credit guidance for tenants

Tenants Panel

Anti-Social Behaviour

Making alterations/improvements to your home

Election of a Police and Crime Commissioner for Essex - 6 May 2021

I think the amount I have paid is incorrect

Housing Benefit payments

If housing benefit has been overpaid

Landlord Tenant disputes

Universal Credit

Duplicate Payment & Benefit Entitlement Information

The Cremation Service

Elections Act. 2022 – Absent Vote FAQs

Watch live council meetings

Officer Decisions

Listen to Planning Committee Recordings

Listen to Local Plan Meeting Recordings

Listen to Council Meeting Recordings

Armed Forces Events

Can I get Covenant Funding

Is your business forces friendly?

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