Housing

Housing Advice and Homelessness

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Rents and Service Charges

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Council Housing Tenants and Leaseholders
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Rents and Service Charges

Rents and Service Charges

You will need your payment reference number to be able to pay your council house and garage rent online. Your rent is due each Monday for the week ahead and is payable every fortnight in any one of the following ways

How your rent is set

Rent free weeks

If I pay monthly how will my rent be calculated?

Is the payment I am making enough?

My balance is showing as credit, does that mean I can have a refund?

How should I pay my rent to ensure that I am in advance?

Direct from your bank

Can I change my Direct Debit?

Online and automated telephone payments

At the Post Office or a Pay Point Outlet

How is my Housing Benefit paid?

Universal Credit Guidance for Tenants

Universal Credit pay my rent…. So why do I keep getting letters about rent arrears?

Is my Universal Credit paying the full rent?

Why do I need to verify my Universal Credit each year?

When will my Alternative Payment Arrangement (APA) be paid?

What is a Discretionary Housing Payment (DHP) and am I entitled to claim?

If I am struggling to pay my rent or my bills can I get help?

Help with rent payments

Financial hardship/financial inclusion

Why has my rent management officer been trying to contact me?

Contact

Housing Rents

01255 686468
88-90 Pier Avenue
Clacton on Sea
CO15 1TN

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