If something has gone wrong with your housing service, we want to hear from you. Complaints help us fix problems and improve what we do.
The Housing Ombudsman is an independent organisation that looks at complaints about council housing.
In 2020, they introduced the Complaint Handling Code to make sure complaints are dealt with fairly and properly.
We’ve updated our own Corporate & Housing Complaints Policy to follow these rules.
A complaint means you’re unhappy with something we’ve done—or not done.
You don’t need to use the word “complaint.”
If you tell us you’re unhappy, we’ll ask if you want to make a complaint.
You can tell us in lots of ways:
The Code helps landlords fix problems quickly and learn from complaints to make things better.
We check how well we’re following the rules every year.
We are also required to produce an annual report showing how we have performed in handling complaints and setting out how we have and intend to learn from the complaints we have received.
You can read this report here.
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