Tenant Involvement

We believe that you are the expert when it comes to living in a council home.

We want to:

• Listen to you
• Work with you
• Make sure our homes and services keep getting better

We want you to get involved

You should feel confident to:

• Ask questions
• Share your ideas
• Help us make decisions about housing

This helps us:

• Make better rules and services
• Understand what tenants really need
• Make homes and communities better
• Keep tenants happy

Our Tenant Involvement Policy

We have updated our policy to show:

• Why we involve tenants
• How we build trust and respect
• What our priorities are
• How tenants can help shape services
• How we check and share our progress
• That we follow the law and best practice
• That we want tenants to understand and feel good about our housing service

‍Tenant Involvement Policy

We also have a Customer Involvement Register to enable you to choose the way you want to be involved, for example taking part in the occasional survey or joining our Tenant Panel, as well as the topics you would like to be involved in.

Our Tenant Involvement Guide 2026 sets out all the ways you can get involved in shaping the housing services we provide. Tenants and leaseholders play a vital role in helping us understand what works well, where improvements can be made, and how we can make our homes and neighbourhoods better for everyone.

Understanding Diverse Needs of Tenants Report and Action Plan

To recognise and respond better to tenants’ diverse needs and those with protected characteristics we have reviewed our current approach within our ‘Understanding Diverse Needs of Tenants Report and Action Plan’ which outlines our commitment to continually learn, reflect and improve.

Driving Better Neighbourhoods

In an effort to drive improvements in our neighbourhoods we are currently collecting key data that will allow us to publish ‘Driving Better Neighbourhoods’ statistics at 6 monthly intervals from January 2025

This briefing note highlights the key achievements and activities delivered through Tenant Involvement during 2025.

During this period, tenants have helped shape services, influence decision-making and support improvements across our communities, this report shows what we have achieved January 2026 - June 2026.

If you require a physical copy of this guide, or need it in another format such as braille, large print, audio, or another language, please get in touch with us at:

📩 tenant.involvement@tendringdc.gov.uk
📞 01255 686690

Introduction to your new home

We are creating an ‘Introduction to your new home’ video for tenants and are currently working with our communications partner to have the final version available by the end of November 2026. In the meantime, we hope you find what we have created so far useful and we invite you to please send suggestions to our Tenant Involvement Team on how we can further improve the final version by e-mailing tenant.Involvement@tendringdc.gov.uk

Clacton Community Fun Day – Briefing Note

The community fun day was delivered as part of the Council’s commitment to strengthening tenant engagement, listening to the tenant unfiltered voice, and giving something meaningful back to a community experiencing high levels of deprivation.

The event formed a key part of the Housing Service’s wider approach to embedding tenant influence, improving accessibility, and ensuring tenants are at the centre of service improvement and delivery.

Fully funded by the Council, and delivered in partnership with local organisations, emergency services and community groups, the day provided a welcoming, inclusive and family-friendly environment where residents could engage directly with officers, partners and support services.

Click here to read the full briefing note.

Competence and Conduct Standard – What it means for you

We are preparing for the new Competence and Conduct Standard, which comes into effect in October 2026. The Standard aims to ensure that housing staff and contractors have the right skills, knowledge, experience and behaviours to provide professional, respectful and high-quality services to residents.

Resident feedback is an important part of this work. We want to understand the standards you expect from our housing service and the behaviours that matter most to you.

Read our briefing note to find out more and learn how you can share your views.