What can an applicant already on the register expect to happen?

Once we are at the stage of applying the policy to the Live System. An applicant may notice that their housing status will change to “Pending” or “Proofs Outstanding.” This is a part of the process, and we will work to get their application Live again as soon as possible.

 When will this happen?

We plan to move to the next stage, Phase 3 (Applying the new policy to Live applicants), in middle of March 2026.

 Will this affect my chance of getting social housing?

During Phase 3, We will postpone the allocation of social housing to ensure no one is unfairly affected.

 Do the Applicants need to do anything?

This process will be completed automatically and will require no input from the applicant.

If there is a change in their assessment, we will contact them to inform you of the changes.

If there is no change in your assessment, then the application will remain unchanged, and all its details will be retained.

There is no need for the applicant to do anything for us to carry out this change but if they wish to make the Allocations Team aware of a change in their housing circumstance, please let them know before the Mid-March as any new information submitted during the reassessment process may be missed.

The applicant is reminded tore-register their interest in reaming on the Housing Register on an annual basis, otherwise, it will be cancelled.

This is a part of the Housing Allocations Policy and reminders are sent via Housing Jigsaw.

 What does the Applicant do if their housing band has changed due to the policy change?

 If they are are happy with the changes, there is no more they need to do. They will be Live on the housing register and eligible to be shortlisted for social housing.

 If they believe the assessment to be incorrect, they can ask for this to be reviewed. A review request must be made in writing to the Senior Housing Allocations Officer at the above postal address or by emailing housingallocations@tendringdc.gov.uk

 What do I do if I want to update my application?

During this time, we ask that all applicants to keep their application up to date. This can be done by logging in via https://tendring.housingjigsaw.co.uk

If they cannot login you can contact us by emailing housingallocations@tendringdc.gov.uk conversely, you can inform us in writing by writing at

Housing Allocations
Council Offices
88-90 Pier Avenue
Clacton-On-Sea
Essex
CO15 4UN

 It is the applicant’s responsibility to inform the council of any relevant changes in their circumstances. If they do not tell us about any changes, this may result in them no longer qualifying to remain on the Housing Register and the application may be cancelled.

 Do I still need to re new my interest on remaining on the Housing Register?

It is mandatory requirement for all those on the housing to renew their interest in remaining on the housing register on the anniversary of date of application.

If your applicantion needs renewing during this time, please let us know so we can ensure you remain on the housing register. You will receive a reminder via email but if you are having issues please contact us on the above contact details