I want to know more about the new policy.

You can view the policy online by visiting this website- https://www.tendringdc.gov.uk/content/housing-strategies-policies

The key changes to the policy have been summarised in the document attached to the bottom of this letter.

 How do I make a complaint?

If you are dissatisfied with The Council’s response, you will need to contact the council to explain why they remain dissatisfied and what  are you seeking as an outcome.

The complaint will then be reviewed by the Housing Solutions and Allocations Manager at the next stage of the internal complaint procedure.

You can also obtain advice and support from the Housing Ombudsman Service whilst the complaint is going through our complaints process. However, the Housing Ombudsman cannot formally investigate or decide on a case until it has been through a landlord's complaints process. For further information, visit www.housing-ombudsman.org.uk