Contact Housing

You can contact us in a number of ways:

Report a Council property repair using the button below -

Report a repair

Please note that forms and emails will only be opened during working hours.
  • telephone one of the numbers given below:
         Rent accounts - 01255 686468;
         Rent arrears / recovery - 01255 686468;
         Right to buy - 01255 686298;
         Anti social behaviour complaints - 01255 686488;
         Repairs - 01255 686477;
         Housing Register / Allocations - 01255 686466;
         Special needs - 01255 686499;
         Suspected tenancy fraud - 01255 686488.
  • fax 01255 686407;
  • for emergencies only that happen outside of normal office hours telephone 01255 222022

Customer complaints

We aim to give you a high-quality and efficient housing service. To achieve this, it is important that we receive your views and comments about our performance. If you are unhappy about something we have done or not done, please tell us as this will allow us to put things right or give you a full explanation of why we acted in a particular way. By recording all complaints, we can note any common problems and change the way we do things, which improves the service for everyone. If you need to, go to the Council's Complaints Procedure.

Last updated on: 13/06/2022 - 13:40