SMS and Email messaging

Our Revenues Department carries out SMS and Email messaging services, so that we can administer residents' council tax accounts, for the following reasons:-

We need to review your account

We may send you a request to complete a simple review with us if you receive a discount or exemption to your Council Tax or if we just need to confirm the information we hold is correct. Each year local authorities nationwide receive a high volume of applications for various discounts, these need to be reviewed on a periodic basis to make sure the discount or exemption is still applicable.

Your account has fallen behind

If your Council Tax or Business Rates account falls into arrears we may send a text message reminder before taking further recovery action.

This service can prevent statutory recovery documents being issued and may help customers avoid paying expensive costs.

Whilst this service is offered to prevent customers falling further into arrears, it should not be relied upon and may not always be available. It is your responsibility to maintain the instalments due on your account in line with the demand notice issued and failure to do so will result in recovery action being taken.

Privacy Notice

We have adopted this service to help assess and collect tax. The Revenues Department will never send marketing information, or pass your details onto third party marketing companies.

However, we have a duty to protect the public funds we administer, therefore we may use the information you have provided for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing or administering public funds for these purposes.  If you would like to update the Revenues Department with a new phone number, or you would like to opt out of receiving text or email messages for these purposes, please use our enquiry form stating clearly your Name, Address and what you wish to opt out of, for example “OPT OUT TEXT REVIEWS”


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