Sheltered Housing

🏡 Sheltered Housing – Safe independent living, with support for older people

Sheltered Housing is a group of homes including studios, flats and bungalows built around communal spaces. Whilst each scheme is unique communal facilities may include:

Communal lounge, kitchen, gardens
Laundry room
Guest room
Lift to the upper floor
Off street parking
Mobility scooter storage (waiting lists exist at all schemes)

Each home has its own kitchen and living space and is designed to help older people live safely and independently. Please click on the links below for full details of each scheme’s facilities.

What Sheltered Housing Offers

• Easy access for people with disabilities
• Safety features and adaptations
• 24/7 emergency response system that connects to Helpline
• Social activities and a sense of community
• Access to Wi-Fi in communal areas
• Your own property and privacy with the support of an allocated Sheltered Housing Officer

👥 Sheltered Housing Officers

We have Sheltered Housing Officers who:

• Provide specialist housing management
• Support your wellbeing and safety
• Offer you a personal support plan and carry out assessments to help you maintain independence
• When your officer is off duty, your emergency alarm connects to Helpline, a 24/7 Control Centre. If there’s an emergency, you will speak to an operator who will get help quickly.
• Manage your tenancy
• Perform weekly fire tests
• Chair Resident’s meetings
• Aim to visit each scheme twice a week, during office hours
• Regularly test your safety equipment
• Support your wellbeing and safety

📝 Apply for Sheltered Housing

You can apply online:
👉 Apply for Sheltered Housing

📞 Contact Us

If you have questions or need help:

• Council Switchboard: 01255 686868
• Direct Line: 01255 686888
• Email: shelteredhousinghub@tendringdc.gov.uk

Sheltered Housing Communal Cleaning Action Plan

We are committed to providing a high-quality communal cleaning service across our sheltered housing schemes. Following feedback from residents, we have developed a Communal Cleaning Action Plan to help improve communication, increase transparency, strengthen resident involvement and ensure continuous service improvement.

The action plan sets out a range of initiatives designed to make it easier for residents to understand cleaning arrangements, provide feedback and help shape the service. Progress will be monitored and reviewed regularly as part of our ongoing commitment to delivering services that meet residents' expectations.

Sheltered Housing Communal Cleaning Survey

We regularly ask residents living in our sheltered housing schemes to share their views on the communal cleaning service. The survey helps us understand what is working well and identify areas where improvements may be needed.

Feedback gathered through the survey plays an important role in shaping service delivery and helps ensure residents' voices are at the heart of decision-making. We use the results to monitor satisfaction levels, inform future improvements and support the delivery of a safe, clean and welcoming environment for all residents.