Frequently asked questions about Careline

Q.  I am going away for a few days should I unplug my Careline or switch it off?

A.  No it is quite safe to leave it plugged in, but please press your pendant on your return to let us know you are back.

Q. When I go out just round the corner can I wear my pendant?

A.  No you should always leave your pendant indoors when going out, then put it back on when you return home.

Q. Can I wear my Pendant in bed?

A.  No it is best to take it off when in bed and put it in a reachable place near you, then put it back on before you attempt to get out of bed.

Q. Is my pendant water proof?

A.  The pendant is splash proof; always let Careline know by testing your pendant if you are worried.

Q. Can I cancel the service at any time?

A.  Yes, you would be required to give one months’ notice and once we have the equipment back the payments will cease.

For further information or to arrange a home visit please use the contact information at the top of this page.