Fixed Term Housing Solutions Officer (Refugee Support Lead)

The Role:

This is a 3-year fixed term role working 37 hours per week and is an opportunity for a confident, highly motivated and skilled person to work in a high performing department with great team morale and friendly, helpful, and supportive colleagues.

This is an exciting new role within the Housing Solutions team where you will play your part in supporting the local community and promoting a positive impact. This role will make a difference to our local communities by preventing homelessness for those whose settled status to remain in the UK has recently been approved by the Home Office.

It will involve working with a range of partner services to ensure the delivery of high-quality and effective refugee resettlement services, including advice, integration and support, to enable refugees to find suitable accommodation and live independently in the UK. It will involve conducting homeless interviews using translation services where necessary, issuing statutory decisions, as well as updating and maintaining computerised databases,

You must therefore have:

• Relevant experience of working in a front-line customer focused environment, with hands on experience and a sound knowledge of immigration resettlement issues and challenges.
• Experience of using IT Packages
• Excellent communication skills, both written and verbal
• Effective interpersonal skills with the ability to deal with members of the public
• The ability to prioritise and manage workloads to meet deadlines

The experience you will bring:

• Drive and commitment to preventing homelessness in a range of situations
• Excellent communication skills  
• Be able to organise your own workload, work to deadlines and use your own initiative when making decisions.
• Good recording keeping and statistical skills
• The ability to travel around the district independently
• Eligible to work in the UK

Why work with us?

• Working for Tendring District Council, you will play your part in supporting the local community – in this role by promoting the good work and services we offer to those who use them.
• Great funded training pathways. Encouraged to all staff for their continuing professional development.
• Flexible working – offering a fantastic work / life balance.
• Core Hours are: 8.45am-5.15pm Monday to Thursday, and 8.45am-4.45pm Friday.
• Local Authority Defined Benefit Pension Scheme.
• Up to 28 days annual leave plus bank holidays.
• 37 hour working week.
• A fully funded Employee Assistance Programme.
• Continuous Service – Joining us from another local authority? Then you could benefit from bringing your time served and benefits with you.

For an informal discussion about this opportunity, please contact Cathy Low, Housing Manager, on 01255 68 6435

For further information, please see the job description and person specification.