Communications Apprentice (Customer Service Apprenticeship)

To work as part of a busy Communications Team based within the Council. You will support with delivering excellent social media (both proactive and reactive), help manage relationships with other services and external stakeholders, and provide general support to the whole team.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Posting to social media channels
• Supporting content creation for social media
• Responding to social media messages
• Monitor media coverage
• Supporting the wider team at events
• To undertake filing, photocopying and general office duties
• Curating image libraries

Where you'll work

Town Hall, Station Road, Clacton-on-Sea, Essex, CO15 1SE

Training schedule

Customer Service Practitioner Apprenticeship Standard at Level 2

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.    

A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.

Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Analytical skills
• Team working
• Creative
• Initiative
• Non judgemental

After this apprenticeship

A significant proportion of Level 2 apprentices within Tendring District Council go on to either complete the next level of apprenticeship (often within the council), or secure a permanent position within the council.

This could be within the same team (Communications) if there is a vacancy, or elsewhere in the authority building upon the general skills and knowledge gained during the apprenticeship.

More information

Job Description - Communications Apprentice‍

To apply

Application process