Housing Service Standards

We are committed to ensuring that our Housing Services meet established standards of quality.
These standards help us regularly assess how well our services are performing and highlight areas where improvements may be needed.
Each area follows a set of Service Standards that guide its daily operations. These standards apply not only to the services we deliver directly but also to those provided by our partners or contractors acting on our behalf.

Please read through our Service Standards and familiarise yourself with what we expect of tenants and the level of professionalism and quality of work you should expect to receive from us.

If you believe we have not delivered the expected level of service, we welcome your feedback and will provide opportunities for you to share your concerns so that we can learn and improve from our mistakes.

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