Housing Service Standards

Our Service Standards

We want to make sure our Housing Services are always high quality.
To help us do this, we follow clear Service Standards for everything we do.

These standards help us:

• Check how well we’re doing
• Spot areas where we can improve
• Make sure our staff and contractors meet the same high standards

What you can expect

Our Service Standards explain:

• What we expect from tenants
• What you should expect from us
• The level of professionalism and quality you should receive

Your feedback matters

If you feel we haven’t met our standards:

• Please tell us
• We welcome your feedback
• It helps us learn and improve

We’ll give you chances to share your concerns and help us make things better.