We are currently experiencing issues with our phone lines and are working to implement a fix as soon as possible.
We are currently experiencing issues with our phone lines and are working to implement a fix as soon as possible.
Q. What happens if the bin gets damaged/broken/stolen?
Please contact us and replacement bins will be provided when appropriate.
Q. Can I have a larger bin or an additional one?
You can have an additional bin for £90. There is no restriction on the number of brown bins each property can have and are prepared to pay for.
Q. Will you offer assisted collections?
If all the residents of the property are elderly or disabled and have difficulty presenting the bin to the boundary of the property, assisted collections will be available. Please complete our online Assisted Collection form for assistance.
Q. Will customers on benefits or pensioners get a discount?
Unfortunately there are no additional finances to subsidise the service and it has to be self-financing; the charges involved reflect the actual cost of the service.
Q. Can we pay in instalments or through our council tax?
No the payment is paid annually through a variety of methods. Please see above.
Q. What is the size of the bin?
It is a 240 litre wheeled bin.
Q. When will it launch in my area?
The service is now available to all residents in the Tendring District.
Q. Does it mean we can’t use the green bags anymore?
There are currently no plans to withdraw the green bag service although this will be reviewed once the new service has been rolled out throughout the district. It should be noted that garden waste collected in green bags is sent to landfill.
Q. Will the Recycling Centres for Household Waste (RCHW) no longer take Garden Waste?
The RCHW are operated by Essex County Council who decide which materials are accepted. We have not been informed that there are any plans to stop taking garden waste.
Q. How can I report a missed collection?
Please contact us on 01255 686877 on the day the collection was due.
Q. How will I be informed to any changes in the scheme?
Should there be any changes, for example to the collection day, we will notify you.
Q. What happens if I don’t produce enough waste, can I have the service for the summer months only?
No, your subscription covers the whole year.
Q. Can I share a bin with my neighbours?
Yes, although one resident will be responsible for payment to TDC.
Q. Why can’t garden waste go in my black sack waste?
The government has set Tendring targets for recycling which we need to achieve. Therefore the Council has banned garden waste from black sacks with the aim to divert it from landfill to being composted.
Q. Do the council offer a bin cleaning service?
Tendring District does not offer this service.
Q. When would be my renewal date?
Your renewal date is from the first scheduled collection following the delivery of your garden waste bin.
Q. Does the Christmas changes to the recycling and waste collections affect the garden waste collections?
As the collections are suspended for a two week period, the first collection after the Christmas/New Year period will be on your normal collection day.
Q. Will you collect my real Christmas tree?
We will collect your real Christmas tree as part of the garden scheme; just put it out next to your bin on your collection day.
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