Comments and complaints

Career Track welcomes learners and employers views in respect of the programme that we offer and your comments are appreciated.

Complaints will receive our immediate attention. If anyone would like to make a complaint to Tendring District Council, please visit the Council’s website where they can follow the published complaints procedure   https://www.tendringdc.gov.uk/content/complaints

If the outcome is not satisfactory further complaints can be made to the Department for Education.

‍Make a formal complaint

You can make a formal complaint if you are not able to solve your issue informally.

You must follow your organisation’s published complaints procedure.

If you do not have the complaints procedure ask the human resources team or people manager at your organisation for a copy.

The complaints procedure should tell you:

·       what you need to send to make your complaint, for example a completed form or written evidence

·       where to send your complaint

·       how the organisation will treat your complaint, for example who will see it and possible outcomes

·       when you can expect a decision

‍If you’re unhappy with the outcome

You can complain to the Department for Education(DfE) about how your complaint was handled.

DfE does not deal with complaints about employment issues (for example, a problem with your contract if you’re working as an apprentice).

You can make a complaint using DfE’s customer help portal. DfE will reply to let you know what will happen next.

You must contact DfE within 12 months of the issue happening.

‍