Information for Tenants

Information leaflets

We have leaflets available about most aspects of our service. These aim to provide all our customers with a quick guide to what we do.

Repairs Handbook

This aims to provide you with useful information about the repairs system. please view this here.

Newsletters

Our newsletter for tenants, Tendring Reports is usually produced three times each year to provide you with up to date information.

We also produce:

  • An annual report that tells you how we have performed in the last financial year;
  • An annual Anti Social Behaviour newsletter that tells you what action we have and are intending to take to tackle anti social behaviour and this is based upon our Anti Social Behaviour Strategy and action plan;
  • A Tenant involvement newsletter summarises our Tenant Participation Compact and gives details of our targets for developing tenant involvement in the coming year; and
  • for some of our larger planned maintenance or improvement schemes, we produce newsletters to keep residents informed about how the scheme is progressing.

Individual letters or home visits

We will write to you or visit you about any issues that affect you or your tenancy, for example if your home is going to be included in one of our planned improvement programmes.

Last updated on: 20/02/2017 - 11:24