Customer Involvement Register

What is a customer involvement register?

We are aiming to improve the way that we consult our tenants and leaseholders over the issues that are important to you. To help us do this, we are setting up a register of people who are interested in contributing towards the way that we deliver our housing services and want to get involved in some way or another. Through this register you can choose the way you want to be involved, for example taking part in the occasional survey or joining our Tenants Panel, and the topics you would like to be involved in.

Who can join this register?

All tenants and leaseholders of Tendring District Council are welcome to register.

Why should you get involved?

We want you to get involved to make sure that we are providing services that meet your needs. We need your comments - good and bad - to help us achieve our goal to provide quality homes, services that you want and communities where people want to live.

As well as the ways that we benefit through your involvement, there are a number of ways that you can benefit. These include:

  • Increased knowledge of our services
  • Knowing your contribution changes and shapes our services
  • Getting to know other residents
  • Learning new skills
  • Gaining confidence

How much time will it take?

This depends on how you want to get involved and how much time you have. A survey carried out over the phone may only take a few minutes whereas attending a meeting of our Tenants Panel normally takes two to three hours. It is up to you to choose the type of involvement that best suits you.

What experience or skills do I need?

The most important thing that you have is experience of using of services and an enthusiasm for helping us improve the way that we do things. We can provide training and other learning opportunities for you.

Simply fill in the application form.

What happens next?

Once you have sent in your form, we will log your details with those of other people who would also like to be involved. We will note what sort of involvement you would like to have and also what areas of our service you would like to be involved in. For example, we would not invite you to a meeting if you stated that you would prefer to be involved through surveys or we would not ask you for your opinion about our website if you have said that you are interested in repairs and maintenance.

We will use the information you have given us to consult and involve you in the future and will contact you when there's an opportunity for involvement that matches you preferences. You can then choose whether to take part in this or not.

All of the information that you give will be kept completely confidential. It will only be used for the purposes of contacting you about opportunities for involvement.

What if I don't want to get involved?

That's fine. We will always keep you informed about things through letters, leaflets and newsletters. We will also consult you personally about things that will directly affect you.

Contacting us

If you have any queries about our customer involvement register, you can contact us in any of the following ways:

  • By phone: 01255 686490
  • By email: tenant.involvement@tendringdc.gov.uk
  • By writing to: Tenant Relations - Operational Services, Tendring District Council, Town Hall, Station Road, Clacton on Sea, Essex, CO15 1SE
Last updated on: 26/05/2016 - 14:28