Struggling to pay your rent?

If you rent your property and are having trouble keeping up with your payments, it is important that you seek advice as soon as possible.  We may be able to give you advice and assistance to prevent you from losing your home.

Talk to a Housing Options Officer by telephone:

01255 686438
01255 686444
01255 686445
01255 686446

If you become homeless outside of normal office hours, or at the weekend, you can contact Tendring Careline on 01255 222022 for further help.

Make an appointment with a Housing Options Officer on 01255 686465.


Address: Housing Options Team, Town Hall, Station Road, Clacton-On-Sea, Essex, CO15 1SE

Help with your rent

If you have a low income you may be able to claim Local Housing Allowance (Housing Benefit) to help you pay your rent.

Why not check out our benefit calculator to see if you qualify.

Rent arrears

The Council is often approached by people who have been asked to leave accommodation because of rent arrears. There are some options you can consider if you find yourself in this situation.

  • Do not ignore the problem. Contact your landlord and explain your difficulties.
  • Ask your landlord to confirm how much money you owe.
  • Draw up a personal budget outlining your weekly or monthly expenditure so you know how much you can afford to pay each month to catch up.
  • Claim Local Housing Allowance (housing benefit) if you are on a low income. Many people think that they will not be entitled to Local Housing Allowance and Council Tax Benefit because they are working. If you do not apply, you will not find out! If you have been served with notice and you are waiting for your claim to be assessed, contact the benefit department to explain the situation.
  • Get advice immediately.  The Housing Options Team or a support agency could help you to negotiate with your landlord.

Useful links

Citizens Advice website

National Debt Line website

Last updated on: 21/07/2017 - 14:14