Your red recycling box is collected on an alternate weekly schedule. This allows you to collect and store your recyclable materials for two weeks before putting it out for recycling. Use your red box to recycle your paper and card.
To make the most of your red recycling box, you could think about stacking paper and card in an upright position – this helps to save space and reduces the impact of wind.
To ensure that your box is emptied, please place it just inside your front boundary by 7am on the day of collection, but no earlier than the night before.
What goes in your red box
To make sure you put your red box out in time for collection, take a look at our rubbish and recycling collection days page, which tells you when your boxes are due to be emptied.
Missed collection - What can I do if my red box has been missed?
If your rubbish or recycling is missed, you should report it instantly to us via our online Report It form or call on 01255 686788 on the day collection was due. We will arrange for it to be picked up by the end of the following working day. Please note this is the responsibility of Veolia so before reporting a missed collection, please check all the correct items are in the correct boxes and have been placed on your boundary correctly. If you have a yellow sticker on your recycling box then this means an incorrect item has been placed in the box, please refer to this and remove the item. Unfortunately Veolia are not able to re-collect if an incorrect item was placed in the box, this will now be collected on your next pick up date for that particular box.
Did you know?
70% less energy is required to recycle paper compared with making it from raw materials.
If all the residents of the property are elderly or disabled and have difficulty presenting the bin to the boundary of the property, assisted collections are available. If you require this assistance please complete our online Assisted Collection form.
Your other recycling containers