We are pleased to advise you that we have started to launch parts of our new website including the homepage. Whilst this happens you will notice content appears from both new and old websites.Find out your collection days
You can find out which day of the week your recycling boxes, food waste caddy and black sack waste/wheelie bin is collected by looking at your collection calendar. To view your collection information please use the links below. Please note that you should present your refuse and recycling for collection on the boundary of your property before 7am.
Check your collection day on our customer portal
New Waste Service Information page
My collection details are not on the customer portal - How can I find out when my next collection is?
If your details are currently unavailable on the customer portal you can use the A-Z below. Please click the first letter of your road name to look at your collection day and collection calendar. There is pdf copy of each calendar at the bottom of the page.
| A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
Missed collection - What can I do if my recycling or refuse hasn’t been collected?
Please note this is the responsibility of Veolia so before reporting a missed collection to the Council, please check your collection details to make sure you have presented your waste/recycling on the correct day. Then please check all the correct items are in the correct boxes and have been placed on your boundary correctly. If you have a yellow sticker on your recycling box then this means an incorrect item has been placed in the box, please refer to this and remove item. Unfortunately Veolia are not able to re-collect if an incorrect item was placed in the box, this will now be collected on your next pick up date for that particular box.
If your rubbish or recycling is missed, you should report it to us between 5pm of your scheduled collection day and midnight of the next working day via our 'Report your missed collection' on our customer portal. We will then arrange for it to be collected up by our contractors within 48 hours.'
Gull proof rubbish sacks
Following successful trials of the bags in Clacton Town Centre seagull proof bags are now available to all residents across Tendring. The bags which are reusable; are made of polypropylene material and can hold two to three black bags inside. They have a rubber weighted base to stop the bags from blowing away once emptied and have a Velcro lid to stop birds and animals from gaining access, along with handles to help carry the bag. To find out how to use and where to buy these please check our Collection points page.
Information for residents living in flats or multiple occupancy dwellings
We have alternative collection methods for flats and multiple occupancy houses. Residents of these properties will be notified of their individual arrangements. If you would like more information on this please refer to our Recycling for Flats page.
Assisted Collections
If all the residents of the property are elderly or disabled and have difficulty presenting the bin to the boundary of the property, assisted collections are available. If you require this assistance please complete our online Assisted Collection form.
Information for residents without recycling boxes or caddies
If you don’t have the correct recycling containers you can pick some up from one of the many recycling collection points across the district. You can find the contact details and locations of these sites on our handy recycling box collection point list.
You can find all the information you need on how to fill and prepare your recycling boxes and food waste caddy for collection on our dedicated receptacle pages.
