To work as part of a very busy Customer Support Team based at Tendring District Council, Pier Avenue, Clacton on Sea.
The L2 Apprenticeship role is aimed at those with a keen interest in Customer Service. Candidates should be both enthusiastic and self-motivated, with good communication and organisational skills and be able to work on their own initiative. This role will provide a great opportunity to enhance your customer service skills in a busy working environment.
Covering a wide range of functions, no two days are ever the same. The post holder will be dealing with all manner of enquiries covering Housing Benefit and Council Tax, Environmental matters, including missed waste, also Private Sector Housing and those in Housing crisis to name but a few.
The main duties will also include raising service requests on specialist software systems, completing all necessary paperwork and following administration procedures, together with recording personal details within the guidelines set out by the General Data Protection Regulations.
Other duties will include:
- Switchboard support.
- Reception support.
- General administrative functions, including emails, data processing, stat recording etc.
- General office duties, including photocopying and scanning.
- Post opening, collection and distribution.
Full training will be given on all aspects of the role, including the ICT applications used.
For more details, please see the attached job description and person specification