Missed collection - What can I do if my rubbish or recycling box has not been collected?
If your rubbish or recycling is missed, you should report it to us between 5pm of your scheduled collection day and midnight of the next working day, via our Report your missed collection on our customer portal. We will then arrange for it to be collected up by our contractors within 48 hours.
Before reporting a missed collection
Please check all the correct items are in the correct boxes and have been placed on your boundary correctly. If you have a yellow sticker on your recycling box then this means an incorrect item has been placed in the box, please refer to this and remove the item. Unfortunately Veolia are not able to re-collect if an incorrect item was placed in the box, this will be collected on your next pick up date for that particular box.
You can find all the information you need on what can go in and how to fill and prepare your recycling boxes and food waste caddy for collection on the pages below: