Career Track - Apprenticeships

Are you looking for employment ... looking for training ... would like to get some experience, obtain some qualifications, and get paid?  Look no further, you can have all of this with Career Track.

Career Track is part of Tendring District Council and has successfully been working with businesses in Tendring and Colchester for over 30 years. We are able to tailor a programme to suit the needs of your business and those of your staff. We offer a full FREE recruitment service and as much or as little support needed to work with your apprentice. We can provide advice and guidance on your training and development needs. We work with a large network of providers and can access funding opportunities and other training options on your behalf.

We offer the following apprenticeships in Customer Service, Business Administration, Public Service Operational Delivery Officer.

Current Success Rates 2020/21 91.4%

Contact Us

If you have any further questions please call

01255 686313 or alternatively e-mail us at ctrack@tendringdc.gov.uk

Further information on Frameworks and Standards we deliver;

How to Apply & Information for Apprentices

We work with large employers throughout Tendring and Colchester providing apprenticeship standards at Intermediate and Advanced levels in Customer Service, Business Administration and Team leading/Supervisor.

Our apprenticeships last between 12-24 months to complete and a high number of apprentices gain permanent employment during this time and have a fully supportive exit programme at the end of their apprenticeship to ensure they move into their chosen future career.

Apprenticeships combine practical training in a job with study.

As an apprentice you’ll:

  • work alongside experienced staff
  • gain job-specific skills
  • earn a wage and get holiday pay
  • get time for study related to your role (20% off-the-job training per week)
  • Apprenticeships have equivalent educational levels.
  • The National Minimum Wage is £4.81 per hour from April 2022. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum Wage appropriate for their age applies. Pay and conditions

You can apply for an apprenticeship while you’re still at school. To start one, you’ll need to be:

  • living in England
  • not in full-time education
  • GCSE C or Grade 4 and above or equivalent in English and Mathematics.

How to apply

There are 3 steps to applying for an apprenticeship.

National Careers Service has advice on writing applications and what to do at interviews 0800 100900.

Apprenticeship helpline
nationalhelpdesk@apprenticeships.gov.uk
Telephone: 0800 015 0400

ESU Essex (Employability & Skills Unit) for North Essex are available on Facebook or can be contacted on 03330 138961

 

Information for Employers

We offer a full FREE recruitment service and as much or as little support needed to work with your apprentice or existing staff.

For further information about taking on an apprentice please visit

https://www.gov.uk/take-on-an-apprentice

https://www.gov.uk/guidance/manage-apprenticeship-funds

Employers are currently able to access government employer incentives.  For the latest information on these please visit 

https://www.gov.uk/guidance/incentive-payments-for-hiring-a-new-apprentice - these are currently available until the end of January 2022.

Many of our employers would be happy to speak to you about how Apprenticeships have benefited their organisations. If you would like to discuss this or require any further information please contact us for more details on 01255 686313 or ctrack@tendringdc.gov.uk.

 

Success Stories

Nancy  – Business Administration level 2 > Business Administration Level 3

Starting as an apprentice in the Council run Leisure Centre, I was undertaking  a Level 2 in Business & Administration. I applied for this role not knowing much about apprenticeships, as I feel they’re not spoken about enough in schools; all I knew was that I had to get a job quickly as I had decided to drop out of university.

As my apprenticeship was coming to an end I applied for a more advanced role, which was also a permanent position – Administration and Projects Officer in the Regeneration Department of Tendring District Council.  I was given the chance to carry on my learning by completing my Level 3 in Business & Administration, which of course I decided to do. I’ve now completed my Level 3 and I am still happily working in the same role.

I do think it’s amazing how much you’re encouraged to further your skills in local government and for that reason I would recommend anyone thinking about doing an apprenticeship to go for it.

Despite staying in the same role, I am so pleased to have a Level 3 qualification on my CV and I feel like I wouldn’t have achieved this if it wasn’t for the apprenticeship, as I would have found it extremely difficult to work and study separately – it’s definitely a benefit to be paid and study at the same time, a great opportunity for young people.

I was unsure on what my future career aspirations would be when I first applied for the apprenticeship, and if I’m honest, after 3 years of working in local government,  I am still unsure what my dream job is, but for now I’m enjoying my current role a lot. Being a projects officer means I support colleagues with different projects and events, so there’s always something different happening which is what I love the most about my job.   

Annie – Business Administration Level 2 > Customer Service Level 3

I started as an apprentice at Tendring District Council on 4th January 2016 where I joined the Customer Support team dealing with council housing repairs and housing reception (homelessness, etc). Prior to starting my apprenticeship I was in Sixth Form and realised I had enough of sitting in a classroom and didn’t really want to go to university as I didn’t enjoy it at all. I then signed up to the government website and had a look at apprenticeships in my local area.

Once I started the apprenticeship I was given jobs such as filing and general admin duties. My responsibilities grew as I started assisting customers at the Housing reception desk; assisting the homeless and people in need of housing advice. I also went on to learn about housing repairs where I was given a large role to answer the majority of the phone calls for the team.  This was a very big responsibility and I had to deal with all types of people which certainly opened my eyes and I soon realised that I wanted to gain more experience in this area. I decided to ask our building surveyors in Building Services if I could go out on visits with them to see the properties we manage and learn about what they do. This is when I knew I wanted to go into the Building and Construction industry and would love to become a building surveyor.

Luckily, after a year of being within the Customer Support team, a vacancy came up within Building Services, looking for administration support.  I successfully got the job and was in the department I wished to be in. Apprenticeships are great to get you into the working environment whilst gaining professional qualifications. They give you an idea of where you would like to end up; I never thought I’d be aiming towards being a building surveyor!  If it wasn’t for the apprenticeship programme I don’t know what I’d be doing now. It was definitely the best decision I have made and wouldn’t change a thing!

Cheyenne – Customer Support Level 2 > Customer Service Level 3

I first joined Tendring District Council in February 2017 as an apprentice in Housing Reception and Repairs.  Before I applied for the apprenticeship I was working in my favourite tea room. It was a lovely job but it was not a career. I needed something with more stability and goals to work towards.

I was originally very nervous about starting an apprenticeship in local government, I believed it was beyond me and I would not be good enough to have a career in a big important organisation like this.

Three months in to my apprenticeship I discovered a full time job opportunity within the Council that appealed to me. I spent days plucking up the courage to apply for it but feared I would not be taken seriously because I was a very new apprentice with only little experience. I had the interview and later that same day I received a phone call to tell me my interview was a success and I had been offered the position. And just like that, after only three months I gained a full time job.

Without the apprenticeship I would never have had the opportunity to be able to apply for my current job role as it was only posted internally within the Council and now I am finally in a job that I love that can also offer me career progression should I want to move up the ladder.

I now work for the Tenancy Management team at Tendring District Council - Tenancy Management Admin Support Officer. I support the officers in my office by taking calls, logging complaints and other various admin duties. I am also responsible for the letting of Council garages.

I would advise anyone to go for an apprenticeship and stick with it. It can be a struggle working full time and not getting a full wage but it is one year out of your whole life where you get to learn new things and take the first steps into a real career. Be patient because all that hard work will be worth it in the end.

National Apprenticeship Week 2022 - success story videos

 

Customer Service Practitioner Apprenticeship Standard at Level 2

The Customer Service Practitioner Apprenticeship at Level 2 is a qualification that combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.  You will also undertake a Customer Service Level 2 NVQ.

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.  A total of 15 months plus functional skills if required.

Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/cus...

Customer Service Specialist Apprenticeship Standard at Level 3

The Customer Service Specialist Apprenticeship at Level 3 is a qualification that combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.  You will also undertake a Customer Service Level 3 NVQ.

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 15 months, with an additional 3 months for an externally assessed end point assessment.  A total of 18 months plus functional skills if required.

Further information on the standard can be viewed here:

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-0

 

Business Administrator Apprenticeship Standard at Level 3

The Business Administrator Apprenticeship Standard at Level 3 is a qualification that combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.  You will also undertake a Business Administration Level 3 NVQ.

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 18 months, with an additional 3 months for an externally assessed end point assessment.  A total of 21 months plus functional skills if required.

Further information on the standard can be viewed here -

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

 

 

Public Service Operational Delivery Officer Apprenticeship Standard at Level 3

The Public Service Operational Delivery Officer Apprenticeship at Level 3 is a qualification that combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English. 

Apprentices will also undertake a Level 2 Award in Operational Delivery (Principles).  This allows learners to develop the knowledge required for employment and/or career progression within Operational Delivery. The qualification includes units on principles of working in operational delivery, providing customer service, equality and diversity. 

The Level 3 Certificate in Operation Delivery (Advanced) allows learners to develop the knowledge required for employment and/or career progression within Operational Delivery. The qualification includes units on working in operational delivery, providing customer service, managing team performance, operational delivery interviews and visits.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.  A total of 15 months plus functional skills if required.

Further information on the standard can be viewed here -

https://www.instituteforapprenticeships.org/apprenticeship-standards/public-service-operational-delivery-officer-v1-1

Careers Advice and Guidance

This Career Framework helps ensure that you have a clear pathway of information to help you make career choices. The aim of the Public Service Operational Delivery Career Framework is to help you identify what skills and behaviours you have, and which ones you’d like to develop further. We want to empower and support you to make your own career decisions and discover more options for your Public Service career journey.

Career Framework - GOV.UK (www.gov.uk)

Essex Opportunities Portal is a virtual One Stop Shop to provide the local community and businesses with information and advice around skills, careers, training, and employment opportunities.e

Career Pathways

Here at Career Track we offer apprenticeship programmes that can help you develop your career in Business Administration, Customer Service and Public Service Operational Delivery. There are many different roles within these Career Pathways ranging from Border Force officer, Medical secretary to Gym membership advisor.

The National Careers service provides a wealth of information regarding Career Pathways within the vocational areas mentioned above.

https://nationalcareers.service.gov.uk/explore-careers

Apprenticeship resources for schools, teachers, parents (amazingapprenticeships.com)

Complaints Procedure

If you need to make a complaint about the Apprenticeship service please follow the Council's standard complaints procedure.  If you are not satisfied with the Council's response and wish to refer your complaint, you can contact the ESFA Apprenticeship Service Support on 08000 150 600 or helpdesk@manage-apprenticeships.service.gov.uk.

Last updated on: 28/04/2022 - 08:49