Struggling to pay your rent or Mortgage

If you have been issued with a notice seeking possession by your landlord, or you are threatened with repossession by your mortgage provider, please click here to complete our homelessness advice form. Once we receive this we will contact you to offer you advice. This may be signposting you to another agency or we may offer you an appointment with a Housing Options Officer.

If you’ve fallen behind with your rent or mortgage and fear losing your home - it’s never too late to seek advice and get back on track. The Essex Outreach Support Service offers visiting support to people living in Essex who are experiencing a range of problems that are impacting on their health, housing or financial wellbeing. For further information on Outreach Support which is provided by Peabody please visit

Help with your rent

If you have a low income you may be able to get some help to pay your rent. For more information see our benefits page.

Why not check out our benefit calculator to see if you qualify.

Rent arrears

The Council is often approached by people who have been asked to leave accommodation because of rent arrears. There are some options you can consider if you find yourself in this situation.

  • Do not ignore the problem. Contact your landlord and explain your difficulties.
  • Ask your landlord to confirm how much money you owe.
  • Draw up a personal budget outlining your weekly or monthly expenditure so you know how much you can afford to pay each month to catch up.
  • Claim Local Housing Allowance (housing benefit) if you are on a low income. Many people think that they will not be entitled to Local Housing Allowance and Council Tax Benefit because they are working. If you do not apply, you will not find out! If you have been served with notice and you are waiting for your claim to be assessed, contact the benefit department to explain the situation.
  • Get advice immediately.  The Housing Options Team or a support agency could help you to negotiate with your landlord.

Help With Your Mortgage

A wide range of proactive steps are being taken by the Government in an effort to reduce the impact of the present economic conditions.

Information to help prevent repossessions for homeowners is set out below. For further details please refer to the mortgage advice leaflet.

Protection through the courts

A pre action protocol has been introduced setting out what lenders should do before taking action to repossess in the County Court.

Extra advice for households at court

There is a housing repossession court duty scheme which provides advice to householders who find themselves at court.

The scheme is funded by the Community Legal Services Commission with contributions from the Communities and Local Government department.

For the Tendring residents, this service is operated by Shelter and you can contact them by telephone on 0344 5151860.

Useful links

Peabody Outreach Support Service

Citizens Advice website

National Debt Line website

Last updated on: 29/03/2019 - 10:24