We are very proud that Tendring Careline has received accreditation to Platinum standard in all 8 of the modules we were assessed against!
We have gained Telecare Service Association (TSA) accreditation. To do this we had to show that our systems and processes are in compliance with their guidelines, as well as showing that we are performing to a high standard. By gaining this recognition, we have both improved how we work and the service delivery to our customers. During the past year we have dealt with over 170,000 calls, over 400 a day. Tendring District Councils Careline is only one of 15 in the whole of the UK to have received the platinum award.
The TSA is the representative body for the Telecare industry in the UK and aims to promote and support the Telecare industry and highlight its benefits for consumers. The TSA has over 350 members, primarily from Local Authorities, Registered Social Landlords and private sector suppliers. TSA members give the majority of the 1.7m service users who benefit from Telecare in the UK.
For further information about what Careline can offer or to arrange a home visit please contact us.