A project to change the way Tendring District Council (TDC) works has been shortlisted for a national award.
The authority’s Transformation Project has reached the finals of The MJ Achievement Awards 2020, in the Digital Transformation category.
Overall TDC’s Transformation Project aims to improve the way it delivers services to the community and incorporates four strands of work – office, people, customer services and IT.
The MJ Awards entry focused on the latter two, demonstrating to the judges how new systems such as the council’s My Tendring customer self-service web portal – which already has 8,300 residents signed up – and customer kiosks not only provided better services to residents, but streamlined the back office.
My Tendring allows residents to access council services 24/7 and from wherever is convenient to them – a system which has been particularly useful during the Covid-19 lockdown period, continuing now as some people are still shielding.
Carlo Guglielmi, TDC Deputy Leader and lead member for the Transformation Project, said making the finals was recognition of the success of the work.
“Our Transformation Project is a work in progress, and there is still more we want to achieve; but it has already delivered better and more efficient services for our residents,” Councillor Guglielmi said.
“I’m pleased that we have been shortlisted for this MJ Achievement Award, and of course hope to be crowned category winner. However, there are a number of top public sector programmes out there, and just to be a finalist is worthy recognition.”
The winners, and any highly commended awards, will be revealed during a virtual awards ceremony taking place on 2 October.
Sign up for My Tendring at https://tendring-self.achieveservice.com/