The reception area at Tendring District Council’s (TDC) offices in Pier Avenue will re-open to the public next month.
Safety measures have been put in place to protect staff and the public, such as hand sanitiser stations, queuing spots, and screens to shield receptionists.
As many TDC staff are still working remotely to minimise the risk of Coronavirus transmitting – in line with government guidance – initially residents must make an appointment before visiting to ensure the person or department they need to see is on site.
However, general services such as picking up recycling containers will be available on a drop-in basis, and reception staff will be able to signpost people to other support. A single self-service kiosk will also be available, with wipes on hand for people to use before and after they touch the screen.
Members of the public must wear a face mask when in the building, unless they are exempt from doing so, and it is a legal requirement for people to check in using the NHS Covid-19 App – or provide alternative track and trace details.
The reception will be open from Monday, 2 November, from 10am until 1pm Mondays to Wednesdays. Many services can be accessed by residents from home using My Tendring, available at https://tendring-self.achieveservice.com/.
Neil Stock OBE, TDC Leader, said the reception re-opening was part of a phased approach.
“Our services have continued to run throughout the pandemic, although often delivered in a different way and with the majority of our staff working from home,” Councillor Stock said.
“Now though, we are getting back to business and want to welcome people back through our doors if they need to visit us, just as the majority of businesses across Tendring are re-opening. We’ve had time to fully risk assess and put safety measures in place, and the time is right for a limited re-opening of our offices to the public.
“We will continue to assess how this works, with a view to re-opening other receptions at a later date.
“Our Office Transformation project, to modernise our buildings, has also been continuing throughout the pandemic, often taking advantage of the public closure and low staff presence to carry out more disruptive works.”
For updates on TDC service impacts due to Covid-19 visit www.tendringdc.gov.uk/coronavirus