Coronavirus (Covid19) - Information and Advice

For the latest advice and guidance on the Coronavirus (COVID19):

Government's rules on staying at home and away from others

NHS - For health information and advice on coronavirus. - Guidance from the government in response to coronavirus including guidance for households with a possible coronavirus infection.

Essex County Council - Information and updates on Schools, Libraries and Adult Social Care -  Tips on how to look after your mental health 

Political leaders at Tendring District Council (TDC) have made a joint pledge for the authority to support the community during the current coronavirus outbreak. Read more about this on our news page.

Council Offices, Receptions and Visitor Information Centre

Tendring District Council offices and leisure centres are now closed to the public to protect you and our staff.

Weeley Crematorium currently remains open to provide a service to residents in line with Government advice.

The situation is fast moving and we aim to keep residents informed of updates as quickly as possible. If you need to contact the Council we would request that you do this in one of three ways if possible:

  1. Online. There are many processes that you can complete yourself from the safety of your own home 24 hours per day if you are able. 
  2. By telephone – our Customer Service team is manned and able to take your calls (9am to 5pm Monday to Thursday, 4.30pm Friday). If you know the team you want to speak to you can dial their direct line, if not call our switchboard on 01255 686868
  3. By email – You can find the best email to use on our website by finding the relevant service.

Council meetings

We are reviewing all of our council meetings, and looking to cancel those which are non-essential.

To keep up-to-date visit our Calendar of Meetings page.

So far Cabinet (scheduled for 20 March) and Audit Committee (26 March) and full Council (31 March) have been cancelled.

Decisions will still be made using alternative arrangements.



Tendring Careline is operating a normal emergency monitoring and response service 24/7/365 and have measures in place to mitigate current circumstances. If you want to know more about the service you can call us on 01255 222022 or email

Housing and Sheltered Housing


We are following national government guidance to respond to the coronavirus outbreak in the UK and will be taking steps to delay the virus spreading.

As the virus continues to escalate, we will be reducing our face to face contact with residents. This will include deferring events and meetings and visiting people at home.  

Where possible we will make any contact with you by telephone rather than visit you at home.


Where planned repairs and improvement works are taking place, we are making every effort to complete these as planned, although some works may be affected if our resources (such as staff and supplies) are reduced.

Until further notice please only request essential or emergency repairs.

If you have to isolate yourself at home, while we are attending to the repair, please consider the safety of our staff and make provision to isolate in another room. 

To help us to help you, do inform us if you are self-isolating or a member of your household is diagnosed with confirmed or possible coronavirus infection.  

You can access a range of our services through our website or telephone 01255 686868.

Sheltered Housing

We are following national government guidance to respond to the coronavirus outbreak in the UK and we will be taking steps to delay the virus spreading.

As the virus continues to escalate, we will be reducing our face to face contact with residents. This will include deferring events and meetings and visiting people at home.  

We will maintain our regular contact with you by telephone rather than visit you at home. For those residents who have opted out of the daily ‘I am ok’ Chubb/ Careline check we would recommend that you now opt in (there is no extra charge for this service). If you require further details or wish to opt in please contact the Hub on 07789 654253.

In light of current Government advice regarding the coronavirus we would recommend that you cancel any groups or events at the Scheme to protect public safety.

You can access a range of our services through our website or you can call us on the numbers below:
Council Switchboard tel: 01255 686868
Sheltered Housing Team: 07789 654253.

Please keep up to date with the government news as the situation changes.

Housing Allocations

Following the announcement from the Prime Minister on the 23 March 2020 restricting unnecessary movements we have taken the decision to suspend our usual housing allocation service. In its place we will be offering a reduce service, where properties will only be allocated in emergency circumstances. We appreciate your patience in this matter and we hope to restore full service at the earliest opportunity.

Applying to the council’s housing register will remain unaffected by this.

Due to the reduced service there may be a disruption to the usual telephone service, therefore, we recommend that you contact us via our email address-


We have shut our offices to the public and all interviews will be conducted over the telephone until further notice.  We will be prioritising contact with those who are already homeless or at imminent risk of homelessness.

Current advice for private renters and home owners 

Recently the government announced a suspension on all evictions for at least the next 3 months. If you have recently received a notice to quit or possession order which is due to expire during this 3 months you do not need to leave. It's important to remember this is only a suspension of possession action and it may be that your mortgage company or landlord commence action again after the suspension is lifted. 

Private renters - this is not a 3 month payment holiday and you still need to ensure your rent is paid. If you have experienced a drop income as a result of recent events please ensure you seek advice from the DWP to see if you're able to get assistance with Universal Credit.

Home owners - the government has agreed with mortgage lenders that they will offer repayment holidays of up to 3 months to households in financial difficulty due to COVID-19.  You will need to contact your mortgage company directly to apply for a payment holiday.

Are you staying with friends or family? 

We are under great pressure to ensure that we have sufficient provision available to support our most vulnerable in society with accommodation and as demands increase on the health system there is a good chance we will be asked to assist in supporting early discharges from hospital to free up hospital beds. We need your support with this and we expect you to remain staying with your friends and family. 

Where you are part of a household that is self-isolating we expect everybody to follow Government guidance and to remain together for a least 14 days.

Need Homelessness Advice?

If you are not already registered with us as needing homelessness advice and you are likely to become homeless you should register with us online using the Housing Jigsaw website.

Housing Jigsaw – register online for homelessness advice

Once you've registered on Housing Jigsaw, select Tendring from the local authority drop down list and choose Homelessness Assistance to complete the online form. 

We will contact with you within 2 working days of receiving your form to advise you of the next steps.

If you cannot register online and you are currently homeless, please call our contact centre on 01255 686868 and ask to speak to the Housing Solutions Team, or email

Private Sector Housing

Disabled Facilities Grants   

Communication should be made through e-mail, telephone or letter as staff will be unable to attend visitors in the reception area.  All visits are dependent on the availability of staff and confirmation that household members are not self-isolating, exhibiting any symptoms of Coronavirus and wish for the visit to go ahead.  All of which is liable to change depending on the latest advise from Westminster

The department have taken the decision in light of the government’s advice for everyone to social distance themselves and advice to self-isolate for those in at risk categories to put on hold all new referrals that are awaiting an officer visit. If you are in this category you shall receive a letter and should you require a means test to check eligibility these will be carried out via a form which will be included or if you prefer by contacting the department on 01255 686744 to arrange for a telephone assessment. In this way we hope that when we are able to resume we shall be able to go straight into inspections of your premises.

For those that are already active cases with the department please contact us should you wish to put your case on hold or if you are contacted by the NHS as one of the 1.5m in the seriously at risk category who need to self-isolate. We will do our best to ensure that if you need assistance we forward you to those who can assist you and ensure Essex County Council are aware and can deliver any necessary equipment.

For those applicants already in our system who wish to continue with their Disabled Facilities Grant and are not self-isolating, told by the NHS to self-isolate or showing symptoms of coronavirus you may of course do so. The team will be only visiting as necessary and will work with you, your contractor and, if you are using one, your agent to ensure that your grant can be completed and paid.

We hope that by making these changes we can keep our applicants, colleagues and community safe protecting our vital NHS services.

Tel:  01255 686744 

Council Tax and Benefits

There are no changes to our current arrangements at present. However, we continue to monitor the situation as it develops, we are expecting further government guidance in the coming days, and will update this accordingly.

In the meantime, we would encourage people to apply for the Local Council Tax Support Scheme, which includes a hardship element. Support cannot be backdated so our interim/current advice is to apply for this now and we can work through the process.

Finally, there has been some government advice about applying for benefits if you cannot work due to Coronavirus, and some benefits entitle you to a reduction or exemption on council tax. Further infromation can be found on Universal Credit.

Update from Job Centres: Whilst Jobcentres remain open they may have significantly reduced staffing and their priority will be to support people who are not able to use telephone and online services. Additionally, people already receiving benefits do not have to attend any Jobcentre appointments for at least 3 months, starting from Thursday 19 March 2020. People will continue to receive their benefits as normal but all requirements to attend the Jobcentre in person are suspended.

Apply for Community Support

The Essex Welfare Service

This new service is a single, convenient point of contact for anyone in the Essex area who is in urgent need of help during the coronavirus outbreak. It is also the place to report anyone who you are concerned about.

A wider group of people in Essex are vulnerable to coronavirus. This is because they are over the age of 70, are pregnant, or have underlying health conditions. These are people who may not have the support of friends or family or neighbours.

The NHS or GP surgeries will be contacting these residents from early next week (week commencing Monday 30 March). If your GP surgery has not contacted you and you need help with medicine or food supplies, you can contact the Essex Welfare Service.

Call: 0300 303 9988

Opening hours:
Monday to Friday, 8am to 7pm
Saturday and Sunday, 10am to 2pm

You can also stay in touch with all the latest updates from the Essex Coronavirus Action Facebook page.

Support for the extremely vulnerable

Register for coronavirus support on GOV.UK if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

Support from Tendring District Council

Tendring District Council is supporting the community effort, and has its own helpline for people with concerns, or who do not qualify for the Essex Welfare Service.

Call: 01255 686700.

Coronavirus (Covid-19) Volunteer Groups

Through this page we are sharing details of the amazing support available to our more vulnerable residents and inviting others to register to offer more support to those residents.  If you know of other groups offering support, please get them in touch so that we can include their details here.  The contact is through  If possible we would like the group name, the support and services offered, what locations they operate in, key person contact details including name, email and telephone number and whether the contact details that can be provided to the public.

This emergency is developing daily and so, please let us know if anything becomes out of date so that we can update it swiftly. 

Throughout the District of Tendring

Citizens Advice Tendring

Operating as normal remotely

Telephone: 01255 377080 and 03444 111 4444




Support adults with learning difficulties, autism and mental health issues

Telephone: 01255 429778


Tendring Community Transport

Offering a Minibus service

Their website: ​​​​​​

Their telephone number: 01255 436962


Harwich Helps:

Transport to shops, collecting prescriptions and support.

Support hotline: 07708 124661 or 07716 866927(9am-5pm, 7 days a week)

Support hotline: 01255 554 115 (9am-5pm, Monday - Friday)

If you would like to donate in order to support others please visit: or send a cheque payable to: The Salvation Army, George Street, Harwich, Essex, CO12 3ND.

Community Voluntary Services (CVS)

Signposting for a variety of community services

Hotline: 01255 425692


Dedicated email for the isolated:


Baby Bank Tendring

Helping families with children (0-10year olds) with clothing, milk, bedding, toiletries etc. 


Frinton and Walton

Frinton and Walton Churches Working Together

Delivering food and medication

Support hotline: 0300 800 0181

Frinton-on-Sea Cricket Club

Delivering food

Support hotline: 0750 433 1026 and 0774 039 7003

Baby Bank Tendring

Helping families with children (0-10year olds) with clothing, milk, bedding, toiletries etc. 



Weeley Parish Council and Weeley Residents Association

Delivering food and medication


Clerk to Weeley Parish Council 07860173214

Christine Hamilton: Chair of Weeley Parish Council 07785900007

Diane Miles; Chair, Weeley Residents Association 07506792840


Frating Parish Council

Delivering food and medication and essential items

Contacts: Chairman/Emergency Coordinator Terry Cuthbert 01206 250977/

Parish Councillor/Deputy Emergency Coordinator Robin Buck 01206 251608/

Parish Clerk Michelle Salazar 01255 223994/


Alresford Parish Council Neighbourhood Action Group

Deliver essential goods


Chairman of Alresford Parish Council  Frank Belgrove 01206 823739    

Vice Chairman of Alresford Parish Council Ernie Osborne 01206 822168 

Parish and District Councillor Ann Wiggins 01206 825253


Community Voluntary Services (CVS)

Signposting for a variety of community services

Hotline: 01255 425692


Dedicated email for the isolated:



Offering support for carers and befriending



Prescriptions 2 You

Repeat prescription and delivery of medication

Telephone: 01255 689176


Baby Bank Tendring

Helping families with children (0-10year olds) with clothing, milk, bedding, toiletries etc. 



Holland Pharmacy

Repeat prescription and delivery of medication

Telephone: 01255 812444



Baby Bank Tendring

Helping families with children (0-10year olds) with clothing, milk, bedding, toiletries etc. 



Brightlingsea Town Council Covid-19 Support Plan

Shopping, collecting prescriptions, dog walking and phoning residents if desired. 

Telephone: 01206 303535



Thorpe-le-Soken Parish Council

Collecting shopping and prescriptions

Email: or

Great Oakley

Parish of Great Oakley

Arrange delivery of food and medication

Telephone: 07904837708


St Osyth

St Osyth Parish and St Osyth Church

Phone the parish office and they will arrangement collection of prescriptions


For delivery of groceries you will need to contact: 01255 821447 between 9am and 10am Mon-Fri

NISA Store: 01255 820283 between 12noon-2pm

The Premier Store (The Spar): 01255 823256 between 12noon-2pm

Support For Businesses

During the current COVID-19 emergency the Council will be making use of its established Tendring4Growth e-bulletins to keep local businesses up to date with the latest information. You can register to receive e-bulletins here.

Useful Links and Contacts

Government Grants for Businesses (25-03-20)

  • You must already be registered with Tendring District Council as the Rate Payer, even if you are not paying rates at the moment (for example, you receive some or 100% small business rate relief).
  • The council will be sending out letters to all those eligible for the grant. If you haven’t received a letter in approximately 7-10 days and think you may be eligible, please email
  • Businesses which as of 11 March were in liquidation or were dissolved, will not be eligible.

Government Support for the Self-Employed (27-03-20)

  • Detailed information on support for the self-employed can be found by clicking here
  • A list of FAQs has also been produced to guide the self-employed through the available support, which you can access by clicking here
  • This scheme will allow you to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month for the next 3 months. This may be extended if needed.
  • You can apply if you’re a self-employed individual or a member of a partnership and you:
  • have submitted your Income Tax Self Assessment tax return for the tax year 2018-19
  • traded in the tax year 2019-20
  • are trading when you apply, or would be except for COVID-19
  • intend to continue to trade in the tax year 2020-21
  • have lost trading/partnership trading profits due to COVID-19
  • Your self-employed trading profits must also be less than £50,000 and more than half of your income come from self-employment.

Latest News

DWP Job Centre Sites

There have been a number of changes to the way people claim benefits. Any of your employees or Service users who may be considering making a claim for Universal Credit, Employment & Support Allowance or Jobseekers Allowance to make a claim online in the first instance, please DO NOT ask them to attend their local Jobcentre.

All face to face interviews for Universal Credit, Legacy and New Style Benefits have been temporarily suspended. We expect this measure will be in effect for the foreseeable future. If anyone is considering making a claim, they can do this online.

Advice for food businesses

Home Delivery Advice

Tendring District Council understand that businesses may look to change their business model and diversify in order to maintain their business during this time. We also appreciate that other voluntary groups may also want to assist with delivery of meals and these groups must ensure the food they deliver is safe. Please visit The Food Standards Agency website For information and advice or contact the Food Safety Team at the Council.

The following advice is for those businesses that are looking to make provision for takeaways and deliveries where they have not done so before.

Scientific advice is that it is very unlikely that COVID-19 can be spread through food, but, if you are changing how you are used to operating then you should think through the hazards and ensure that you have control measures in place. You should record your change of activity in your safer food better businesses pack or food safety management system to reflect your change of activity.

A business will only be in a position do this if they are registered as a food business with a Local Authority.

All foods must be delivered to consumers in a way that ensures that they do not become unsafe or unfit to eat.

Foods that need refrigerating must be kept cool (below 8 degree C) while they are being transported. This may need to be packed in an insulated box with a coolant gel or in a cool bag.

If you are transporting hot food, it should be kept hot. (Above 63 degrees) This may need to be packed in an insulated box. It is recommended to keep distances short and times limited to within 30 minutes.

The Food Standards Agency (FSA) have provided advice for business – ‘How to manage a food business if you sell products online, for takeaway or for delivery.’ '

Allergens – There is a wealth of advice for businesses on allergen management on the FSA website at . When an order is placed always check if any on has dietary requirements.

Contact-free delivery

Limiting contact when delivering orders will help keep everyone healthy, so you could consider leaving deliveries at the door of your customer, rather than handing it over to them.(Ask the customer to place a plastic box where the food can be placed into and not left in contact with the ground) Knock on the door step back at least 1 metre and wait nearby for your customer to collect it.

Take payments over the phone or online rather than taking a cash payment.

Infection Control

You have responsibilities to ensure food handlers are fit for work under the food hygiene regulations and in addition you have a general duty to ensure the Health, Safety and Welfare of persons in your employment and members of the public.

Relevant staff must be provided with clear instructions on any infection control policy in place, and any person so affected and employed in a food business and who is likely to come into contact with food is to report immediately the illness or symptoms, and if possible their causes, to the food business operator. 

The Government have issued guidance on COVID-19 for employees and businesses

However, this is not specific for food businesses, but it does advise that ‘if you have been asked to self-isolate, you can order by phone or online, such as through takeaway services or online shopping deliveries.  However, make sure you tell the delivery driver that the items are to be left outside, or as appropriate for your home’.

If you are undertaking deliveries, then you should have a system in place to ascertain/develop a system whereby clients can notify the restaurant/delivery drivers whether they are self-isolating so that action can be taken accordingly as highlighted above.

Rubbish and Recycling (Coronavirus updates)

All waste and recycling collections are continuing as normal – this page will be updated if the situation changes.

We will not be removing restrictions on side waste at this time. This is because the amount of additional waste this creates (based on Christmas) we would need additional waste lorries and workers – which is not sustainable over an extended period of time.

We would look at other steps first, such as suspending the garden waste service to free up those crews (and freezing payments/extended time period for subscribers).

If you are struggling to stay within the wheelie bin limit, please try to reduce, reuse and recycle as much as possible to cut down the amount of waste going in the black bin. You can still use recycling banks for glass and other items.

Where households have a large amount of waste due to the number of people living there, or medical needs, then you can apply online for authorised side waste.

Even though Essex County Council recycling centres are closed, a lot of the waste which goes there such as furniture would not be collected by us anyway. We would advise homes to store any such items in a way which causes the least nuisance to neighbours at this time.

Please work with us during these exceptional times, and where possible store waste until recycling sites open again – and in doing so reduce the burden on the kerbside collection service.

Keep up to date by following @loveessexuk on Facebook, Twitter and Instagram or at

Sports and leisure facilities

In line with the latest national advice and the tightening of measures to control the Coronavirus (Covid-19) pandemic, our leisure centres will close from Friday 20 March and not re-open until further notice.

Members’ fees for April will be frozen, no matter if they have a direct debit, annual membership or pay cash monthly. Decisions on future payments will be taken in line with reviews on the latest leisure centre opening advice.

Those who pay annually will have the frozen period of time added on to the year-end date.

In addition, swimming lessons and ‘dryside’ courses will be postponed, and pupils will hold their current slot. Customers will have all their lessons carried over to the next ten-week course, once things return to normal.

If you have any questions or queries relating to this subject please email

We thank you for your continued support during this difficult period.

Active Essex - Information on keeping active at home


Crematorium and Cemeteries

In view of the latest guidance, the crematorium will be closed for visitors and only open to the public for funeral services. We respectfully request that only very close/immediate family attend services at the crematorium and cemetery chapels.

The book of remembrance room is closed for the foreseeable future, including weekends, however you can still view the online book of remembrance.

Planning and Building control

Planning applications, Planning Enforcement, Building Control and Local Land Charges search services continue to be provided.  Customers should experience little change in the service they receive.

Enquiries should be made by email or telephone. Our Planning Reception at our Weeley offices will close from Thursday, 19 March and meetings will be postponed or undertaken via telephone

Planning and building control officers will contact applicants or agents before attending sites in order to check whether it is appropriate to visit

Planning Committee will not take place in its usual format.  Alternative arrangements are being considered and an update will be posted once that is decided.

Access continues for personal search companies; updates and guidance has been provided.

Building Control - Coronavirus Update

We are still open for business but have had to introduce some changes to our service and the way we interact with customers to protect both you and our employees.

As the coronavirus outbreak develops across the UK, we will continue to provide you with a first-rate service, whilst also ensuring safety at all times.

LABC guidance

Based on guidance from the LABC there are some changes which will need to be put into place around site visits. These are designed to keep you, your staff and colleagues safe – whilst trying to minimise the impact coronavirus has on your business.

Change to our site inspection service

We recognise the need to balance service delivery with reduced personal contact, so where possible we will now be conducting virtual inspections. We will be asking you to provide suitable photographic evidence and any other relevant details and information. Once these have been submitted to our team we will then contact you to advise if we need any further details or if you are okay to continue with your project. Our aim is to minimise the number of site inspections but still protect the public. Site inspections will only be undertaken if they are external visits and not in the property.

Here are some examples, though the list is not exhaustive:

Commencement – where possible we will carry this out virtually unless it is combined with a foundation inspection
Foundations – on site visit
DPC – virtual inspection
Drainage – on site visit
Floor prep’ – on-site visit
Structural works – on site visit - ideally combined with another inspection
Insulation works – virtual inspection
Completions – if time critical (for conveyancing/mortgaging purposes) we will discuss this with you – on site visit – otherwise we will delay until the situation improves
General advice – unless necessary all advice should be provided remotely

Pre-visit safety

When booking a site inspection, we will ask you to confirm the following:

If anyone at the site (property owner or builder) to be visited has been ill and displaying the coronavirus symptoms: a new, continuous cough or a high temperature
If anyone at the site (property owner or builder) has travelled from either Italy, Spain or China within the last 2 weeks
Could the inspection be carried out in the absence of the builder / homeowner if necessary?
Will there be vulnerable people on the premises?

If anyone at the site is ill or has visited those countries, we will seek to delay our visit for a fortnight. If there are vulnerable people on the premises, a discussion will need to be had with the premises owner/manager to determine the best way to proceed in the circumstances. As with all inspections, a risk-based approach will need to be taken, in the interests of personal and public safety.

Should the current guidance change, we will let you know as soon as possible. Please feel free to contact us should you wish to discuss any specific points raised.

Dog Wardens

Due to the health risks and concerns associated with the Coronavirus outbreak our contractor for the Dog Kennels has decided they will be self-isolating and will therefore be suspending their service/contract with immediate effect.

This means that from this moment forward the dog warden service is also suspended.

No dogs will be collected by our wardens and under no circumstances can we allow or advise members of the public to deliver a dog direct to Hiskeys (which is what we previously advised)

We are currently looking into various options and working on a plan of action but for now the service is completely suspended.

Public Toilets and Car Parks

All public toilets are closed until further notice

All car parks closed except for High Street, Clacton (Lower level) and The Naze, Walton.

Play areas

We have take the decision to close our playgrounds, in light of the guidance to ensure social distancing, limit the spread of coronavirus, and protect the health and safety of our communities. Making children keep to the recommended two metres distance is difficult, and the play equipment gets used by a large number of small hands.  Our parks and open spaces are still open, but please stay well apart whilst enjoying the fresh air and exercise.


Environmental Protection

At this time the Environmental Protection (EP) team will be risk assessing all complaints as they are received. Unfortunately due to COVID-19,  EP officers will not be able to enter any properties due to social isolation and the potential of coming into close contact with those who may be considered vulnerable.

We will not be able to assist in relation to drainage complaints as of this moment; any concerns should be directed to the relevant Water Authority – Affinity Water / Anglian Water.

We will however continue to monitor complaints as they are received and endeavour to respond where appropriate. Where possible we will attempt to deal with a complaint with via email/phone/letter.

Thank you for your patience during this time.


You will have heard on the news that The Police, Fire and Crime Commissioner election due to be held on 7 May 2020 has been postponed until May 2021 due to the Coronavirus outbreak.   We will provide further information here as soon as it is available.



Due to the current issues we are all experiencing, as a result of COVID -19, the decision has been made to cancel all Jaywick Beach Cleans. This is in line with Government guidelines and also as instructed by the Marine Conservation Society.

There are no changes to our current arrangements at present. However, we continue to monitor the situation as it develops, and will update this accordingly.

Other useful information


  • Drivers and all other applicants are requested to submit documentation electronically ( or by post in order to minimise face to face interactions. If possible please telephone (01255 686565) or email any queries in the first instance instead of attending the council offices.

Other organisations' updates

Government Coronavirus information service on WhatsApp

Hospital hopper service 

Citizens Advice Bureau - CAB have changed their opening hours

Statement from Essex Police

Urgent DBS ID checking guidelines - Temporary changes to ID checking guidelines are being made as a result of the coronavirus outbreak

Affinity Water - Affinity Water have measures in place to assist customers facing financial difficulties at this time

Teen Talk Harwich - Support  for young people aged 11 – 25 years via telephone and online activities.

Princes Trust - Advice, guidance and resources for young people 16 - 30 years.

Money Saving Expert - For help and advice with money management/financial hardship

Credit union - Savings and Loans Co-operative open to anyone over the age of 18 years who lives, works or studies in the Borough of Colchester or District of Tendring. 

Coronavirus Privacy Notice

How the Council will deal with your data during the current Coronavirus crisis

This privacy notice explains how Tendring District Council (as a Data Controller) will collect, use and protect personal data specifically with regard to Covid-19 (Coronavirus) Pandemic. You can view the Council’s main privacy notice at

The Council already processes data regarding residents, employees and stakeholders and normally the Council would seek to inform you that the data provided may need to be used for a different purpose.  However, due to the rapidly emerging situation regarding the current pandemic this will not always be possible.  If we already hold information regarding vulnerability, as defined in the current guidance from the Government and Public Health England, we may share this for emergency planning purposes or to protect your vital interests by sharing with relevant services both inside and outside the Council.  In addition, we may need to ask you for additional personal information, including sensitive personal information, for example your age or if you have any underlying illnesses or any other information that may identify you as being vulnerable.  This is to enable the Council to assist you and to prioritise its services.

The Council is publishing links to official sources on its web-site

Legal basis for processing your personal data

The legal basis for the additional processing by the council as a public authority is:

  1. where disclosure is in the vital interests of yourself or another person (Article 6(1)(d) and 9(2)(c) GDPR)
  2. Where it is necessary for the reasons of substantial public interest Article 9(2)(g)
  3. Where it is in the interest of public health Article 9(2)(i)

Sharing your personal data

In this current pandemic we may share your information with other public authorities, emergency services, and other stakeholders where it is necessary and proportionate to do so.

How long we keep your personal data

We will only keep your personal data for as long as is necessary for the purpose for which we are processing it or where there is a legitimate reason for keeping it, for example, a legal requirement to keep the data for a set time period.

When we no longer need to continue to process your personal data, it will be securely destroyed.

Last updated on: 30/03/2020 - 15:47