Accessibility

Accessibility Statement for Tendring District Council

This website is run by Tendring District Council. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability

Readspeaker (speech enabling)

On most of our pages you will see a ‘Listen' link underneath the title of the page. This service will read out the text of the web page. This can help many people, including people with visual impairments, people with dyslexia, low literacy, or people whose first language is not English. Find out more about the listen tool here.

How accessible our website is

We know some parts of this website aren't fully accessible:

  • some link wording needs to be made clearer
  • some of our audio files require clearer titles and language settings
  • some pages with drop-down menus need improved formatting
  • our A-Z needs improved formatting
  • many documents are in PDF format and are not accessible
  • some colour contrasts need improving

Feedback and contact information

If you need information on this website in a different format, email the Website Team on onlineteam@tendringdc.gov.uk and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, accessible PDF, large print, audio recording or braille.

We'll consider your request and get back to you within 20 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, email the Website Team at onlineteam@tendringdc.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Website and Mobile Applications)(No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

There is a Minicom Text Phone on 01255 422470.

Visit our Contact page for more ways to contact us.

Technical information about this website's accessibility

Tendring District Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Main Tendring District Council website:

HTML is used to format content which fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships). We plan to fix this by the end of 2020.

Some of our links are identified only by colour which fails WCAG 2.1A 1.4.1 (Use of Colour).  We plan to fix this by the end of 2020.

There are instances where the colour contrast between background and text is insufficient which fails WCAG 2.1AA 1.4.3 (Contrast Minimum).  We plan to fix this by the end of 2020.

Our audio files do not contain a title tag or language attribute which fails WCAG 2.1A 2.4.2 (Page Titled) and WCAG 2.1A 3.1.1 (Language of page).  We plan to fix this by the end of 2020.

On some pages link text is used for multiple different destinations which fails WCAG 2.1A 2.4.4 (Link purpose in context).  We plan to fix this by the end of 2020.

Our events calendar year page uses non unique IDs which fails WCAG 2.1A 4.1.1 (Parsing).  We plan to fix this by the end of 2020.

Our forms are built and hosted on a separate system to our website. We are in the process of upgrading all of our forms to ensure that they are accessible too.

Other external sites:

We link to a number of external sites to provide some of our core services. For example, some services are available via our MyTendring customer portal, payments are made via our payments portal, planning applications are published on our Public Access portal and committee meetings are available on the Modern.Gov system. We are working with the suppliers to resolve the issues that are identified on these services.

Disproportionate burden

Not applicable

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and other documents don't meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have reports, guidance, documents and application forms available only as PDFs or Word documents.

We have created a register of PDFs which are essential for service delivery and are working through these to create HTML pages and forms or to make the PDFs accessible.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they're not essential to providing our services. However, if you need information in an alternative format, please email the Website Team at onlineteam@tendringdc.gov.uk.

Any new PDFs or Word documents published after 23 September 2019 onwards will meet the accessibility standards.

What we are doing to improve accessibility

We are working to resolve as many accessibility issues as possible and will release them as soon as we resolve a problem.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.

    Preparation of this accessibility statement

    This statement was prepared on 15 September 2020. It has not yet been reviewed.

    How we test this website

    Shaw Trust will be conducting an automated and manual audit of this website on 1 October 2020.

    Siteimprove and Silktide also undertake automated checks of this website weekly and monthly.  They check 2,500 and 125 pages respectively and report on:

    • Pages that conform to WCAG 2.1 A, AA or AAA standards 
    • Issues with CSS validation
    • Issues with HTML validation
    • PDF accessibility including problems with tagging, language definition, headings and labels
    Last updated on: 18/09/2020 - 13:29