Coronavirus (Covid19) - Information and Advice

Image showing the Government's guidelines of stay at home, protect the NHS and save lives

National lockdown: Stay at Home

For full details on what this means visit the gov.uk website: https://www.gov.uk/guidance/national-lockdown-stay-at-home

You must not leave, or be outside of your home except where necessary. You may leave the home to:

  • shop for basic necessities, for you or a vulnerable person
  • go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
  • exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area.
  • meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one
  • seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
  • attend education or childcare - for those eligible

Shielding resumes for the most vulnerable – see the Apply for Community Support tab below.

Test and Trace Support Payment

What support is available?

From 28 September, if you lose income after being asked to self-isolate by the NHS Test and Trace scheme, you may be eligible for a lump sum payment of £500.

Am I eligible?

You are eligible if:

  • you are self-isolating after testing positive or you have been identified as a positive contact for COVID-19 and have been asked to self-isolate by the NHS
  • you are employed or self-employed
  • you are unable to work from home and will lose income as a result
  • you are currently receiving Universal Credit, Working Tax Credit, Income-based Employment and Support Allowance, Income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.

How do I apply?

You can apply using the link below.  Please make sure you read the "Before you start" section on the first page which explains the information you will need, to be able to complete the form.

Online application form for Test and Trace Support Payment

Stay in control of your money - the first right of appropriation

Some people have had problems with their bank when they have been overdrawn; the bank has taken their benefit or support payment to reduce their overdraft.  You can find out more on our first right of appropriation information page.

Test and Trace Payments Schemes

Full details of the standard and discretionary payment schemes can be downloaded via the links below.

Test and Trace Standard Scheme

Test and Trace Discretionary Scheme

COVID-19 testing

Testing is a key part of the national COVID-19 response.

Visit the ECC COVID-19 testing page which is updated regularly

Page contents (click on section you wish to visit):

Where can you get tested if you have symptoms?

Anyone who lives in Essex who has symptoms of coronavirus can now get tested.

You can book a test on the NHS website or call 119.

If you are an essential worker and you meet the criteria, book a test on GOV.UK.

Depending on availability, you may be offered a test at:

  • a local mobile testing site. Locations vary each week. Check current locations.
  • or one of the national testing centres, in Stansted or Ipswich

A mobile testing site is a unit mobilised by the Ministry of Defence. These are particularly useful for those who cannot easily access the testing facility at Copdock (Ipswich).

Where can you get tested if you do not have symptoms?

Tendring District council are providing community (PCR) Testing and Essex County Council are providing Lateral Flow (rapid) Testing

Lateral Flow (rapid) Testing

Essex County Council has a fast testing centre for those who DO NOT have symptoms of Covid-19.

The centre is at Long Meadows Community Centre, Long Meadows, Dovercourt, CO12 4US, and is for Tendring residents.

Tests, which give results in around 30 minutes, are by appointment only and bookings should be made online via the Essex County Council website.

Booking online should be the quickest and most effective option for residents seeking a Lateral Flow Test, but if you're not able to book using the online form you can call 0333 772 6144 to arrange an appointment. Lines are open from 8am to 8pm, every day including weekends. You can also email: booking.confirmation@nhs.net and a member of staff will contact you to arrange an appointment.

Tests give results in around 30 minutes. If you test positive, you must self-isolate and request a PCR test as if you have symptoms.

PCR Testing

This scheme will be discontinued when current stocks run out, due to a change in national approach to testing. Read more about that on our news page.

Tendring District Council is supporting testing capacity in the area by handing out swab testing (PCR) kits from Monday 11 January 2021.

The programme’s aim is to help prevent and reduce spread of Covid-19 in the community by increasing the number of people who are asymptomatic (don’t have symptoms) tested; particularly those who cannot work from home.

Around 1 in 3 people have coronavirus without symptoms so could be spreading the virus without knowing, so this testing is designed to identify these people and make sure they self-isolate.

Community testing means anyone can get a test and play their part in keeping others safe.

Tests can be collected from Clacton Leisure Centre, Vista Road, Clacton, CO15 6DB:

  • Monday to Friday 9am to 5pm
  • Saturday to Sunday 9am to 12pm

The test involves a swab from the nose and mouth, which is done by you not on site, then the completed swab is dropped back at Clacton Leisure Centre. No physical interaction will be required when dropping off the test.

They will then be couriered to a lab from Monday to Thursday for analysis. 

You should get results two days after the home test sample is collected, however due to the volume of tests this may take longer (up to five days). Results will be by email and text to the details provided when registering online.

Please be aware that the test cannot be carried out on site, and must be taken away to ensure that we can manage the process safely and support as many of our residents as possible.

You do not need to book an appointment, just turn up when the centre is open. 

Please follow the instructions within the test kit on how to register your test online and how to package once the test is done. Anyone who does not register will not receive their test results. When registering, scroll past the section asking for order ID numbers and select ‘register your kit in another way’. Then complete the steps.

For those without internet access, a carer or support bubble member can register on their behalf, visit a testing centre or call NHS 111 to discuss what options are available to them.

Please do not attend this site if you have any coronavirus symptoms or have been asked to isolate. If this is the case, refer to the instructions above.

Frequently Asked Questions on Community Testing

Is this classed as essential travel under lockdown restrictions?

It is still important to continue to offer testing for people without Covid-19 symptoms during lockdown, to identify and isolate positive cases, as we know around 1 in 3 people who have COVID-19 have no symptoms. This both helps control the spread of the virus, and enables key workers to help keep essential services open.

Why are you doing this now during lockdown?

This is just one way people can get tested and is part of the mass testing programme. We have been working with Essex County Council on setting this up prior to Christmas.

So do I still go to work as normal while I wait for the results? My son is now at home and my daughter furloughed but I am a key worker. If it takes three days to get a result what am I supposed to do in that time?

Yes, you can continue to work. These tests are for people without symptoms only and you only should self-isolate if you have symptoms, or have been identified as a close contact of a positive case (for the full reasons outlined by the NHS visit: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/). If your test result comes back positive, you will then need to self-isolate as per NHS guidance.

Why are you not making them available outside of Clacton?

This is just one way people can obtain a test. Mass testing is being led by Department of Health and Social Care and we are working with them and Essex County Council on arranging mass testing elsewhere in our district too, and more information will be available on this soon.

Can I reserve tests for a family of five?

There's no need to reserve tests as we have a good supply. You can take tests for other members of your household or support bubble.

Is the drop off box available just in the stated hours?

Yes it is. The courier is at midday so if you drop back your completed test before noon, it will be sent off that day with the exception of Friday-Sunday as the courier is only Monday to Thursday.

Care home test kits

Visit GOV.UK to find out who can apply and how to apply for care home test kits.

Additional NHS testing in North East Essex and Suffolk

Who is eligible?

NHS workers and their households who are showing symptoms:

West Suffolk Hospital: Request a test online

Colchester and Ipswich Hospitals: Request a test online

Additional NHS testing in Mid and South Essex

Who is eligible?

Essential clinical and non-clinical staff, including those working in primary care, community and mental health services, hospices, local authorities, care homes, domiciliary care and volunteers with symptoms:

Basildon, Southend or Chelmsford venues: Speak to your line manager who can provide access to an appointment.

For more information, visit the Southend Clinical Commissioning Group (CCG) website.

If you’re unable to visit a test centre

You may be able to book a home test on GOV.UK if you meet the eligibility criteria.

Concerned about possible testing scams?

We have put together some information to help you avoid being caught out by testing scams: Assist with Track and Trace Information

Apply for Community Support

Those who are Clinically Extremely Vulnerable (CEV) should be shielding and avoid going out as much as possible except for outdoor exercise and medical appointments.

Read the full Government guidance here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

The National Shielding Service has been reactivated, providing support with shopping or local support. At a local level, if you are CEV and have no support, the Essex Wellbeing Service is here for you and can support you with accessing priority supermarket shopping slots, practical or emotional support and befriending support via a phone buddy. See details in the Government Support and Advice section below.


The Essex Welfare Service

This service is a single, convenient point of contact for anyone in the Essex area who is in urgent need of help during the coronavirus outbreak. It is also the place to report anyone who you are concerned about.

A wider group of people in Essex are vulnerable to coronavirus. This is because they are over the age of 70, are pregnant, or have underlying health conditions. These are people who may not have the support of friends or family or neighbours.

The NHS or GP surgeries will be contacting these residents. If your GP surgery has not contacted you and you need help with medicine or food supplies, you can contact the Essex Welfare Service.

Call: 0300 303 9988
Email: provide.essexwelfareservice@nhs.net
Website: essexwelfareservice.org

Opening hours:
Monday to Friday, 8am to 7pm
Saturday and Sunday, 10am to 2pm

You can also stay in touch with all the latest updates from the Essex Coronavirus Action Facebook page.


Support from Tendring District Council

Tendring District Council is supporting the community effort, and has its own helpline for people with concerns, or who do not qualify for the Essex Welfare Service.

Call: 01255 686700.


Government Support and Advice

NHS Volunteer Responders

Support will continue to be available through the NHS Volunteer Responder Scheme beyond the end of July.

NHS Volunteer Responders can support you with:

  • Collecting shopping, medication (if your friends and family cannot collect them for you) or other essential supplies;
  • A regular, friendly phone call which can be provided by different volunteers each time or by someone who is also shielding and will stay in contact for several weeks; and
  • Transport to medical appointment.

Please call 0808 196 3646 between 8am and 8pm to arrange support or speak to your health case professional for transport support. A carer or family member can also do this on their behalf. More information is available at www.nhsvolunteerresponders.org.uk

Guidance on shielding and protecting clinically extremely vulnerable (CEV)

Read the government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable.

As well as following the new national restrictions everyone in England must follow, the advice to CEV people, in summary, is:
  • Stay at home as much as possible, except to go outdoors for exercise or to attend essential health appointments.
  • Try to keep all contact with others to a minimum and avoid busy areas. Whenever you go out, continue to maintain strict social distancing, wash your hands regularly and avoid touching your face.
  • Try to stay 2 metres away from other people within your household, especially if they display symptoms of the virus or have been advised to self-isolate.
  • You are strongly advised to work from home. If you cannot work from home, you should not attend work for this period of restrictions. People who cannot work as a result may be eligible for the furlough scheme, statutory sick pay, Employment Support Allowance (ESA) or Universal Credit
  • Avoid all non-essential travel by private or public transport
  • Do not to go to the shops or pharmacy. Shop online if you can, or ask others to collect and deliver shopping and medication for you.

Household members can continue to attend work or school, in line with the national restrictions.

Mental health support 

It is normal during these uncertain and unusual times to feel anxious or feel low.

Follow the advice that works for you in the guidance on how to look after your mental health and wellbeing during coronavirus (COVID-19)

The Every Mind Matters page on anxiety and NHS mental wellbeing audio guides provide further information on how to manage anxiety. 

If you feel you need to talk to someone about your mental health or you are looking for more support for someone else, we would urge you to speak to a GP and seek out mental health support delivered by charities or the NHS. 

Find out what support you can get if you're affected by coronavirus: https://www.gov.uk/find-coronavirus-support   


Stay At Home, Grow Your Own

Tendring District Council, Colchester Borough Council and Abberton Rural training are encouraging residents to garden and grow their own fruit and vegetables. 

Everyone can take part and there are online tutorials to show you how you can grow for free! 

Tendring residents can sign up at:  http://abbertonruraltraining.org/tendringgyo.html

Walks in Tendring

Remember, during COVID-19 you are only permitted to exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area (your village/town).

Tendring has beautiful countryside, rural areas and villages to explore

Dog Walker in Wrabness Woods

There are a number of ways to find out about where you can walk in the area - please refer to Essex County Council's website which provides information about Public Rights of Way.  Some suggested walks listed below - click on them to download the details.  However, please check the Essex County Council website before embarking on any of these suggested walks just in case there are any accessibility issues etc.

Suggested walks

Alresford and Frating Walk with a distance of 4 miles (2 hrs)

Alresford walk with a distance of 3 miles (1.5 hrs)

Alresford walk with a distance of 3 miles (2 hrs)

Ardleigh walk with a distance of 4 miles (2 hrs)

Brightlingsea walk with a distance of 6 miles (3 hrs)

Elmstead Market walk with a distance of 3 miles (1.5 hrs)

Elmstead Market walk with a distance of 4 or 6 miles (2 or 3 hrs)

Great Oakley walk with a distance of 2 or 4 miles (1 or 2 hrs)

Harwich Town Walk with a distance of 1.5 miles

Kirby le Soken walk with a distance of 3 or 5 miles (2 or 3 hrs)

St Osyth walk with a distance of 2 miles (1 hr)

Walton on the Naze walk with a distance of 2 or 5 miles (1 or 3 hrs)

Wix walk with a distance of 4 miles (2 hrs)

Picker's ditch gate

Always make sure that you follow the Country Code wherever you go

• Enjoy the countryside and respect its life and work
• Guard against all risk of fire
• Fasten all gates
• Keep your dogs under close control
• Keep to public paths across farmland
• Use gates and stiles to cross fences, hedges and walls
• Leave livestock, crops and machinery alone
• Take your litter home
• Help to keep all water clean
• Protect wildlife, plants and trees
• Take special care on country roads
• Make no unnecessary noise

Open Access (commonly known as The Right to Roam) is now available across England, which means you can walk across certain mapped Access Land. The GOV.uk website provides information for you to search for open access land: https://www.gov.uk/right-of-way-open-access-land

Why not also check out the Clacton Seafront and Garden Walk.

Useful links

Accessible countryside for everyone

The Tendring Ramblers Group

Walking in Essex

Walks with buggies

Walks with Wheelchairs

COVID Vaccinations

Visit the Suffolk and North East Essex ICS website for information about Covid-19 and vaccinations.


The NHS has begun vaccinating patients against coronavirus at dozens of hospital hubs in the biggest immunisation programme in history.

People aged 80 and over as well as care home workers will be first to receive the jab, along with NHS workers who are at higher risk.

There are 50 hubs in the first wave and more hospitals will start vaccinating over the coming weeks and months as the programme ramps up. Patients aged 80 and above who are already attending hospital as an outpatient, and those who are being discharged home after a hospital stay, will be among the first to receive the life-saving jab. Hospitals will also begin inviting over 80s in for a jab and work with care home providers to book their staff in to vaccination clinics.

Any appointments not used for these groups will be used for healthcare workers who are at highest risk of serious illness from COVID. All those vaccinated will need a booster jab 21 days later.

GPs and other primary care

staff are also being put on standby to start delivering the jab. A small number of GP-led primary care networks will begin doing so during week beginning 14 December with more practices in more parts of the country joining in on a phased basis during December and in the coming months.

Vaccination centres treating large numbers of patients in sporting venues, conference centres and NHS sites will subsequently start when further supplies of vaccine arrive. 

In Essex the roll-out of vaccinations is being led by the Essex Partnership University Trust (EPUT). For more information about the programme and updates, please visit the EPUT vaccine webpage.

Coronavirus (COVID-19) Business Support

The Council is using the Tendring4Growth e-bulletins to keep local businesses up to date with the latest information regarding COVID-19 business support. You can register here to receive these e-bulletins.

Advice on Operating your Business

Financial and General Support

Advice on Operating your Business

Local Restrictions

NHS Test and Trace

Safely Opening your Business

You can also search for Government guidance and regulations specific to your business on the GOV.UK Guidance Page

Financial and General Support

Government Support Packages

You can find a complete list of government support here: Financial support for businesses during coronavirus (COVID-19), or you can use the business support finder to see exactly what you could be eligible for.

Business Grant Schemes

There are now a number of Government grant schemes covering periods where there have been Tier 2, Tier 3 and Tier 4 local restrictions along with those where there have been national restrictions.

Full guidance can be found on the Government’s website by following the link below:

Government Restrictions Grants information

Although the position has become quite complicated, there are now 4 main application forms covering the various grant schemes and restriction periods.

The Council has now received further guidance from the Government relating to the recently announced one-off grants of up to £9,000. The Council will be able to make these grant payments to eligible businesses based on their application for one of the existing 4 grant schemes, so there will be no need to submit a separate application – we will start to make these payments from 18 January 2021.

Please follow the link below for more details on the 4 applications for support referred to above.

Information and how to apply for the Business Grant Schemes

Charities, Creative & Cultural, and Heritage

Information for Rural Businesses, Farmers and Landowners

Other Financial Support

General Support

You can contact the Government’s Business Support Helpline (England) for free advice. Telephone: 0300 456 3565, Monday to Friday, 9am to 6pm.

Safe town centres and open spaces

European Regional Development Fund logo

All non-essential retail, close contact services (such as hairdressers), indoor entertainment venues, and pubs and restaurants must close. Click-and-collect, delivery and, for food outlets, takeaway services can continue.


Local businesses are posting information about what they are doing to keep trading, including collections, delivery and buying online.

Please join our Facebook Group https://www.facebook.com/groups/ShopSafeTendring to help support local shops.

Read more on the Shop Safe campaign here.

Shoppers and visitors to our town centres and seafronts are being reminded to follow Government guidance and measures to help keep themselves and others as safe as possible from Covid-19.

While some of these measures are compulsory in certain places, they are good practice all of the time. They include:

  • Frequently washing your hands, or using sanitiser
  • Wearing a face mask or covering (compulsory on public transport, in shops and most venues)
  • Maintaining social distancing; two metres, or one metre plus other measures (such as masks) where two metres is not possible
  • Check before you travel; is the shop or outlet you want to visit open, does it have restricted opening times, or do you need to book in advance?
  • Take part in 'Track and Trace' systems when asked to
  • Allow more time for your visit; be prepared to queue and wait for entry to businesses
  • Be kind - everyone is adapting to new ways of doing things, so please be patient and respect staff
  • Use contactless payment where possible


Shop Safe

Shop Safe logo

Our 'Shop Local, Shop Safe' campaign is supporting local businesses who are working hard to re-open their premises safely, and we are working in partnership with the Clacton and Frinton Gazette, Harwich and Manningtree Standard and the Daily Gazette on this initiative.

We want our residents, as well as visitors, to our high streets and town centres to be safe when businesses re-open, and we want to support our local traders this Christmas.

Tendring has a diverse mix of independent and popular high street shops in each of our major towns (Clacton, Frinton, Walton, Manningtree, Brightlingsea, Dovercourt and Harwich) and many have online shopping, so why not take advantage of what is on your (virtual) doorstep?

The campaign will see us promote safety messages to public, and also support businesses to tell you what new Covid-secure measures they have in place. This includes adding details to our website and social media channels. 

If you are a local town centre business and would like further information about you could promote your store please email Candice Robinson at enquire@socialcreatives.co.uk.

This campaign, along with signage and other measures implemented by the council in town centres and public spaces, is being funded by the Government’s Reopening High Streets Safely Fund, which in turn is from the European Regional Development Fund. Tendring District Council has up to £131,110 from the fund to support this work.

Coronavirus (Covid-19) Volunteer Groups

Through this page we are sharing details of the amazing support available to our more vulnerable residents and inviting others to register to offer more support to those residents.  If you know of other groups offering support, please get them in touch so that we can include their details here. 

Submit details of your organisation, the services you can offer and the areas you can cover via our Community Volunteer Groups online form

This emergency is developing daily - please let us know if anything becomes out of date so that we can update it swiftly.

If you need to contact the volunteer group liaison team for Tendring District Council, please email volunteergroups@tendringdc.gov.uk


You can filter by "areas covered" by typing the name(s) of a town/area in the box and pressing "apply".
You can search for multiple areas separated by a comma (eg Clacton, Harwich).
To remove a filter, delete any text in the box and click "apply".
Click on the name of the organisation to see more information including contact details.
Areas covered Name Services offered
  • All of Tendring
Abberton Rural Training
  • Support the most vulnerable and isolated
  • Gardening
  • Mental health support and advice
  • All of Tendring
Age Concern
  • Telephone call
  • Information and advice
  • All of Tendring
Age UK
  • Information and advice
  • All of Tendring
Baby Bank Tendring
  • Helping families with children 0-10yrs with clothing, milk, bedding, toiletries etc.
  • All of Tendring
Barnardos
  • Health visitor and family support
  • Bradfield
Bradfield Parish Council
  • Prescription collection/delivery
  • Shopping
  • All of Tendring
Carers First
  • Support for carers
  • All of Tendring
Cinnamon Trust
  • Dog walking
  • Pet care and short term fostering
  • All of Tendring
Clacton Crisis Café
  • Mental health support and advice
  • All of Tendring
Health in Mind
  • Mental health support and advice
  • All of Tendring
ManKind
  • Support for male victims of domestic violence
  • All of Tendring
Next Chapter (Domestic Support)
  • Information and advice
  • Clacton
  • Great Clacton
  • Holland on Sea
  • Little Clacton
North Road Pharmacy
  • Prescription collection/delivery
  • All of Tendring
Peabody Outreach Service
  • Food parcel deliveries
  • Welfare checks
  • Benefit help
  • Signposting
  • All of Tendring
Refuge
  • Information and advice
  • All of Tendring
Respect Men's Advice Line
  • Men's domestic abuse support
  • All of Tendring
Singlepoint Support
  • End of life care and support
  • Tendring
Tendring Parish Council Village Support Network
  • Prescription collection/delivery
  • Shopping
  • Telephone call
  • All of Tendring
The Essex Welfare Service
  • Food supplies
  • Prescription collection/delivery
  • All of Tendring
Victim Support (Essex)
  • Information and advice
  • All of Tendring
CHAT Health
  • Anonymous texting service for 11-19 yr olds wanting to talk about their health
  • All of Tendring
Citizens Advice Tendring
  • Advice
  • All of Tendring
SUMMIT
  • Supports adults with learning difficulties, autism and mental health issues
  • All of Tendring
Tendring Community Transport
  • Minibus service
  • All of Tendring
Tendring Eldercare
  • Shopping
  • Support isolated people
  • All of Tendring
United in Kind
  • Support isolated people
  • Telephone calls
  • Ardleigh
Dedham and Ardleigh Helpline
  • Helpline to run errands
  • Clacton
Carers Support
  • Offering support for carers and befriending
  • Clacton
Clacton Food Bank
  • Food bank, helping local people in crisis
  • Clacton
Prescriptions 2 You
  • Repeat prescription and delivery of medication
  • Clacton
  • Harwich
Community Voluntary Services
  • Provide signposting for a variety of community services
  • Clacton
  • Jaywick
Clacton Coastal Academy Foodbank
  • Foodbank
  • Clacton
  • Jaywick
  • St Osyth
FoodCycle
  • Food bank, helping local people in crisis
  • Isolated people
  • Elmstead
Elmstead Mutual Aid
  • Collecting prescriptions
  • Collecting groceries
  • Offering a chat for those isolated and lonely
  • Frinton
  • Walton
Frinton and Walton Churches Working Together
  • Delivering food and medication
  • Great Oakley
Parish of Great Oakley
  • Arrange delivery of food and medication
  • Great Oakley
  • Wix
Community Care Initiative
  • Delivering items
  • Signposting residents to appropriate services
  • Dog walking
  • Telephone call
  • Great Bentley
Great Bentley Community Support Group and The Coronavirus Group
  • Prescription collection/delivery
  • Shopping
  • Harwich
Harwich Helps
  • Transport to shops
  • Collecting prescriptions
  • Support
  • Harwich
Harwich Peninsula
  • Shopping
  • Telephone call
  • Holland on Sea
Holland Pharmacy
  • Repeat prescription and delivery of medication
  • Jaywick
Inclusive Venture Ltd
  • Telephone call
  • Jaywick
Jaywick Post Office Delivery Service
  • Delivering items
  • Jaywick
Jaywick Sands Community Land Trust
  • Support for vulnerable people
  • Manningtree
Manningtree Shoutout
  • Light shopping, Monday to Saturday only
  • Prescription collection, Monday to Saturday only
  • Ramsey and Parkeston
Ramsey Parkeston Parish Council, Resident Association and the Church
  • Emergency packs
  • Tendring
Tendring Village Support Network
  • Shopping
  • Posting items
  • Telephone call
  • Urgent supplies
  • Prescription collection
  • Thorrington
Thorrington friends
  • Prescription collection
  • Shopping
  • Posting items
  • Telephone call
  • Walton
Walton and District Community Food Bank
  • Food bank, helping local people in crisis
  • Weeley
Weeley Parish Council
  • Delivering food and medication
  • Weeley
Weeley Parish Council and Weeley Residents Association
  • Delivering items

Food and services available locally

Advice for food businesses

Pubs, bars, restaurants and cafes must close. Delivery, takeaway and click and collect services can continue. This also applies to off-licences.


Home Delivery Advice

Tendring District Council understand that businesses may look to change their business model and diversify in order to maintain their business during this time. We also appreciate that other voluntary groups may also want to assist with delivery of meals and these groups must ensure the food they deliver is safe. Please visit The Food Standards Agency website www.gov.co.uk For information and advice or contact the Food Safety Team at the Council.

The following advice is for those businesses that are looking to make provision for takeaways and deliveries where they have not done so before.

Scientific advice is that it is very unlikely that COVID-19 can be spread through food, but, if you are changing how you are used to operating then you should think through the hazards and ensure that you have control measures in place. You should record your change of activity in your safer food better businesses pack or food safety management system to reflect your change of activity.

A business will only be in a position do this if they are registered as a food business with a Local Authority.

All foods must be delivered to consumers in a way that ensures that they do not become unsafe or unfit to eat.

Foods that need refrigerating must be kept cool (below 8 degree C) while they are being transported. This may need to be packed in an insulated box with a coolant gel or in a cool bag.

If you are transporting hot food, it should be kept hot. (Above 63 degrees) This may need to be packed in an insulated box. It is recommended to keep distances short and times limited to within 30 minutes.

The Food Standards Agency (FSA) have provided advice for business – ‘How to manage a food business if you sell products online, for takeaway or for delivery.’ 'https://www.food.gov.uk/business-guidance/distance-selling-mail-order-and-delivery

Allergens – There is a wealth of advice for businesses on allergen management on the FSA website at https://www.food.gov.uk/business-guidance/allergen-guidance-for-food-businesses . When an order is placed always check if any on has dietary requirements.

Contact-free delivery

Limiting contact when delivering orders will help keep everyone healthy, so you could consider leaving deliveries at the door of your customer, rather than handing it over to them.(Ask the customer to place a plastic box where the food can be placed into and not left in contact with the ground) Knock on the door step back at least 1 metre and wait nearby for your customer to collect it.

Take payments over the phone or online rather than taking a cash payment.

Infection Control

You have responsibilities to ensure food handlers are fit for work under the food hygiene regulations and in addition you have a general duty to ensure the Health, Safety and Welfare of persons in your employment and members of the public.

Relevant staff must be provided with clear instructions on any infection control policy in place, and any person so affected and employed in a food business and who is likely to come into contact with food is to report immediately the illness or symptoms, and if possible their causes, to the food business operator. 

The Government have issued guidance on COVID-19 for employees and businesses https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19

However, this is not specific for food businesses, but it does advise that ‘if you have been asked to self-isolate, you can order by phone or online, such as through takeaway services or online shopping deliveries.  However, make sure you tell the delivery driver that the items are to be left outside, or as appropriate for your home’.

If you are undertaking deliveries, then you should have a system in place to ascertain/develop a system whereby clients can notify the restaurant/delivery drivers whether they are self-isolating so that action can be taken accordingly as highlighted above.

Other useful information

Download government advice regarding business retention of customer details and Test and Trace

Advice for public houses and restaurants reopening from 4 July

Advice for hotels and guest accommodation reopening from 4 July

Download government advice for all workplaces involved in the manufacturing, processing, warehousing, picking, packaging and retailing of food

Download government guidance on working safely during COVID-19 in restaurants offering takeaway or delivery

Download 'Don't stay, take it away' poster for internal business use

Download 'Don't stay, take it away' poster for use in a public space

Seafront Kiosks

Advice for seafront kiosk owners:

  • Seating adjacent to your business, whether or not owned / provided by you, cannot be used.
  • Where possible orders should be taken in advance by phone or online.
  • Use a designated order and collection point.
  • If order and collection point is indoors, one customer at a time.
  • Customers waiting to order or collect should be in designated area maintaining social distancing of a minimum of 2 metres.
  • Use queue management to maintain social distancing.
  • Food and drink cannot be consumed on the premises.
  • Takeaways only.
  • Use clear visible signage.
  • Use floor markings.
  • Place plexiglass barriers at tills and counters if feasible, as an additional element of protection for workers and customers.
  • Encourage the use of contactless payments where possible.
  • Provide additional pop-up handwashing stations or facilities if possible, providing soap, water and hand sanitiser.
  • At all times, workers should follow the Government guidance on self-isolation if they or anyone in their household shows symptoms.
  • Any food handler who is unwell should not be at work. If they have symptoms, they should follow government advice and stay at home.
  • As a matter of good hygiene practice anyone handling food should wash their hands often with soap and water for at least 20 seconds. This should be done as a matter of routine, before and after handling food, and especially after being in a public place, blowing their nose, coughing, or sneezing.
  • If you hold a Premises Licence, please remind yourself of the conditions set and abide by them. You are not permitted to sell alcohol for consumption on the premises and are reminded that Off sales must be served in sealed containers only.

 

Sports and leisure facilities

Our leisure centres are closed until further notice. Memberships will be paused until the centres are able to re-open.


Latest updates about our leisure centres are available on our Leisure Centres and Pools pages, including membership fees, swimming and courses / lessons information.

Check out our Tendring Leisure Centres Facebook page for further updates.

Direct Debit Memberships

Unfortunately, due to the timing around the festive period, we have already commenced action to collect Direct Debit payments for January. This means we are unable to prevent payments being collected from accounts on Monday 4th January. As with the closure of leisure facilities in November, customers will be compensated for this when our centres reopen by way of no charge for the comparable time period. Further Direct Debits will not be processed throughout the period of our closure, therefore, no further action is required and you do not need to cancel these with your bank at this time. If you have cancelled your direct debit as a precaution and you would like your membership re-instated in time for when we reopen, please contact the membership email address below.

Annual / Advantage 6 Monthly Memberships

As per our closure in March, Annual / Advantage 6 Monthly Memberships will be honoured and time credited for the period of our closure.

Swimming Lessons, Courses & Block Bookings

All of our swimming lessons, courses & block bookings will be put on hold for the foreseeable future. Credits (if applicable) will be applied to accounts for the time remaining and when we are in a position to reopen, we will look to allow pupils to remain on the same day and time booked with us at present wherever possible.

Pre-booked Activities

Please note any activities pre-booked from Sunday 27th December will automatically be cancelled and any credits due will be applied to your membership account. Therefore, there is no need to make contact with your local leisure centre.

Once again, we will look to provide a range of free exercises in the New Year to keep you and the family active at home during this challenging time.

Lastly, we thank you for your support and look forward to welcoming you back to Tendring Leisure Centres in the near future.


Active Essex - Information on keeping active at home

Council Offices, Receptions and Visitor Information Centre

Tendring District Council offices are currently closed to the public to protect you and our staff.

If you need to contact the Council we would request that you do this in one of three ways if possible:

  1. Online - there are many processes that you can complete yourself from the safety of your own home 24 hours per day if you are able. 
  2. By telephone – our Customer Service team is manned and able to take your calls (9am to 5pm Monday to Thursday, 4.30pm Friday). If you know the team you want to speak to you can dial their direct line, if not call our switchboard on 01255 686868
  3. By email – You can find the best email to use by finding the relevant service.

Crematorium, cemeteries, and Gardens of Remembrance

Government guidance states that people can travel to attend a funeral or related event, or visit a burial ground or remembrance garden. Please also consider government guidance that being permitted to do so and being appropriate to do so, are different considerations.

Princes Theatre

There are no shows at the Princes Theatre until Easter 2021.

For updates and details, or to book tickets for future shows, go to: www.princestheatre.co.uk/coronavirus-information/

Environmental Protection

At this time the Environmental Protection (EP) team will be risk assessing all complaints as they are received. Unfortunately due to COVID-19,  EP officers will not be able to enter any properties due to social isolation and the potential of coming into close contact with those who may be considered vulnerable.

We will not be able to assist in relation to drainage complaints as of this moment; any concerns should be directed to the relevant Water Authority – Affinity Water / Anglian Water.

We will however continue to monitor complaints as they are received and endeavour to respond where appropriate. Where possible we will attempt to deal with a complaint with via email/phone/letter.

Thank you for your patience during this time.

Housing

    The council are taking the following actions to comply with the government guidelines:

    Allocation of Social Housing

    After 2 December 2020, the allocation of social housing resumed its normal service; however, there is some disruption to the service to ensure the Council complies with Government guidelines.We appreciate your patience in this matter.

    Allocation of Sheltered Accommodation

    After 2 December 2020, the allocation of sheltered housing resumed its normal service; however, there is some disruption to the service to ensure the Council complies with Government guidelines.  We appreciate your patience in this matter.

    Application to be on the Housing Register

    The council has taken the decision to suspend the service to apply to be on the Housing Register. The Allocations Team will not be accepting any new applications nor issuing any new applications from Monday 30 November 2020.

    The reason we have suspended application is that we are currently upgrading our current allocation system to provide a better service to the customer.  Therefore, the service will not be resumed until early 2021, please check the website for future updates.

    People currently on our housing register will not be affected and will be contacted in due course with details of the new allocations system.

    During the suspension period, we may consider applications made in extenuating circumstances, for more information you will need to e-mail your details through to housingallocations@tendringdc.gov.uk and an Officer will contact you directly.

    Mutual Exchange

    This department will still be accepting new applications for mutual exchanges; however, there will be some disruption to the service to ensure the Council complies with Government guidelines.We appreciate your patience in this matter.

    For more information on mutual exchange, please visit www.homeswapper.co.uk

    Home Visits

    The Allocations team will not be undertaking any home visits to comply with the Government guidelines. As an alternative, an officer will be conducting the verification over the telephone. Due the ongoing pandemic, we have a significant backlog of applicants that require visits. We appreciate your patience in this matter and an officer will contact you as soon as they are able.

    Re-registration of your application

    To re-register your interest in remaining on the Housing Register you will need to return your card to:-

    Housing Allocations
    Council Offices
    88-90 Pier Avenue
    Clacton-On-Sea
    Essex
    CO15 1TN

    As a part of the upgrade to the Housing Allocations system, we will be offering applicants the ability to re-register online. This will mean that you no longer require a registration card; therefore, when you return your card it will be retained and destroyed in line with Council’s Data Protection Policy.

    Contact details

    Please be aware, due to the reduced service there may be a disruption to the usual telephone service, therefore, we recommend that you contact us via our email address- housingallocations@tendringdc.gov.uk.

    If you are under the threat of homelessness or you are currently homeless please visit- https://www.tendringdc.gov.uk/housing/housing-options-advice/homelessness-advice

    Walking on eggshells?

    Whatever your age, sex or situation, living with others 24 hours a day 7 days a week can be stressful.  For many this will lead to increased irritation or in some cases arguments.  For some it can be much more serious. 

    Quick Escape Link

    0808 2000 247 is the national 24 hour domestic violence helpline

    If your living situation is causing you anxiety or you feel threatened, intimidated or are made to feel worthless, there is help available.    

    Everyone is entitled to a safe home life.

    National 24 hr domestic violence helpline: 0808 2000 247

    Essex COMPASS domestic abuse helpline: 0300 333 7 444

    Below are links that can help you find support and help.

    Clacton Crisis Café

    • Mental health support and advice                                                 

    Essex Compass

    • Domestic abuse support services

    Essex Police Domestic Abuse

    • Police advice and further links
    • Domestic Investigation Abuse Team (DAIT) Essex Police 0300 333 4444

    Essex Sexual Assault Referral Centre

    • Support service available for victims of sexual assault.
    • 0330 223 0099

    Health in Mind

    • Mental health support and advice

    ManKind

    • Support for male victims of domestic violence

    Next Chapter (Domestic Abuse Support)

    • Information and advice

    NSPCC

    • Support for children

    Refuge

    • Information and advice

    Respect Men's Advice Line

    • Men's domestic abuse support

    Stay Safe at Home                                                                     

    • Domestic abuse supportDon't suffer in silence

    Victim Support (Essex)

    • Information and advice

    Remember you are not alone, help is out there.

    Other useful information

    Stay Safe at HomeWatch out for Scams - Don't click links or attachments in suspicious emails

    Watch out for scam messages - Don't click on links or attachments in suspicious emails and never respond to unsolicited messages and calls that ask for your personal or financial details.

    Statement from Essex Police

    Victim Support leaflet - Advice on scammers and fraudsters

    Other organisations' updates

    Government Coronavirus information service on WhatsApp

    Post Office - Pay Out Now scheme for those who are isolating and have a post office account without a debit card
    https://www.onepostoffice.co.uk/secure/latest-news/our-products/post-office-makes-access-to-cash-available-faster-for-self-isolating-customers/

    Turn 2 us - You can apply for a one of crisis grant of £500 if you have experienced a drop in income as a result of the pandemic
    https://www.turn2us.org.uk/get-support/Turn2us-Funds/Turn2us-Coronavirus-Grant-Fund

    Hospital hopper service 

    Advice for people from Black, Asian and minority ethnic backgrounds

    Citizens Advice Bureau - CAB have changed their opening hours

    mentalhealth.org.uk -  Tips on how to look after your mental health 

    Livewell - Information about all that is on offer in Essex to improve health and wellbeing.

    Teen Talk Harwich - Support  for young people aged 11 – 25 years via telephone and online activities.

    Princes Trust - Advice, guidance and resources for young people 16 - 30 years.

    Essex family wellbeing -  Resources to equip families to cope in these challenging times

    Homestart Colchester - Support for children and their parents

    Money Saving Expert - For help and advice with money management/financial hardship

    Credit union - Savings and Loans Co-operative open to anyone over the age of 18 years who lives, works or studies in the Borough of Colchester or District of Tendring. 

    Affinity Water - Affinity Water have measures in place to assist customers facing financial difficulties at this time

    RSPCA - Information on how to care for your pets when carrying out 'social distancing' or staying at home due to Coronavirus

    RNID - Advice and guidance for those with hearing problems, with or without existing hearing aids. Contact 0808 808 0123, email information@RNID.org.uk or visit the website.

    Coronavirus Privacy Notice

    How the Council will deal with your data during the current Coronavirus crisis

    This privacy notice explains how Tendring District Council (as a Data Controller) will collect, use and protect personal data specifically with regard to Covid-19 (Coronavirus) Pandemic. You can view the Council’s main privacy notice at https://www.tendringdc.gov.uk/privacy

    The Council already processes data regarding residents, employees and stakeholders and normally the Council would seek to inform you that the data provided may need to be used for a different purpose.  However, due to the rapidly emerging situation regarding the current pandemic this will not always be possible.  If we already hold information regarding vulnerability, as defined in the current guidance from the Government and Public Health England, we may share this for emergency planning purposes or to protect your vital interests by sharing with relevant services both inside and outside the Council.  In addition, we may need to ask you for additional personal information, including sensitive personal information, for example your age or if you have any underlying illnesses or any other information that may identify you as being vulnerable.  This is to enable the Council to assist you and to prioritise its services.

    The Council is publishing links to official sources on its web-site https://www.tendringdc.gov.uk/

    Legal basis for processing your personal data

    The legal basis for the additional processing by the council as a public authority is:

    1. where disclosure is in the vital interests of yourself or another person (Article 6(1)(d) and 9(2)(c) GDPR)
    2. Where it is necessary for the reasons of substantial public interest Article 9(2)(g)
    3. Where it is in the interest of public health Article 9(2)(i)

    Sharing your personal data

    In this current pandemic we may share your information with other public authorities, emergency services, and other stakeholders where it is necessary and proportionate to do so.

    How long we keep your personal data

    We will only keep your personal data for as long as is necessary for the purpose for which we are processing it or where there is a legitimate reason for keeping it, for example, a legal requirement to keep the data for a set time period.

    When we no longer need to continue to process your personal data, it will be securely destroyed.

     

    NHS Test and Trace Privacy Notice

     

    Last updated on: 07/01/2021 - 15:06