Coronavirus (Covid19) - Information and Advice

How to download the NHS COVID-19 app

The NHS COVID-19 app, available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community.  The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy.

Current alert level: High

This high level means tighter restrictions in places across Essex, including Tendring, to help manage the rising levels of COVID-19 within our communities.

Measures in place include:

  • People must not meet with anybody outside their household or support bubble in any indoor setting, whether at home or in a public place
  • People must not meet in a group of more than 6 outside (including in a garden or other space - so the Rule of Six applies in a garden).
  • People should aim to reduce the number of journeys they make where possible. If they need to travel, they should walk or cycle where possible, or to plan ahead and avoid busy times and routes on public transport.
  • If people can work from home then they should
  • Certain businesses selling food or drink on their premises are required to close between 10pm and 5am.

Schools, universities and places of worship remain open

For the latest government advice on COVID-19 visit -


We must keep on protecting each other. Hands Face Space

Clacton Leisure Centre

Clacton Leisure Centre will be temporarily closed from midday Tuesday 20 October for deep cleaning, following a positive Covid-19 test result for a staff member.

The facility will re-open on Tuesday 27 October. Pool opening hours will be limited for Tuesday 27 and Wednesday 28 October, but all courses and lessons will go ahead.

Customers do not need to self-isolate unless they are displaying Covid-19 symptoms (a high temperature, new persistent cough, loss of taste or smell) or are contacted by a Track and Trace team and told to do so. A test should only be booked if displaying symptoms.

We would like to remind leisure centre users that all of our sites operate under strict Covid-secure guidance and are safe places to visit. It is mandatory for leisure centre users and staff to wear a face covering while moving around in the facilities, unless they are exempt for health reasons. Masks can then be removed while taking part in activities themselves. All sessions must be pre-booked.

Test and Trace Support Payment

What support is available?

From 28 September, if you lose income after being asked to self-isolate by the NHS Test and Trace scheme, you may be eligible for a lump sum payment of £500.

Am I eligible?

You are eligible if:

  • you are self-isolating after testing positive or you have been identified as a positive contact for COVID-19 and have been asked to self-isolate by the NHS
  • you are employed or self-employed
  • you are unable to work from home and will lose income as a result
  • you are currently receiving Universal Credit, Working Tax Credit, Income-based Employment and Support Allowance, Income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.

How do I apply?

You can apply using the link below.  Please make sure you read the "Before you start" section on the first page which explains the information you will need, to be able to complete the form.

Online application form for Test and Trace Support Payment

Stay in control of your money - the first right of appropriation

Some people have had problems with their bank when they have been overdrawn; the bank has taken their benefit or support payment to reduce their overdraft.  You can find out more on our first right of appropriation information page.

Test and Trace Payments Schemes

Full details of the standard and discretionary payment schemes can be downloaded via the links below.

Test and Trace Standard Scheme

Test and Trace Discretionary Scheme

COVID-19 testing

Testing is a key part of the national COVID-19 response, with our nearest testing facility at Copdock, Ipswich, being well-used.

Visit the ECC COVID-19 testing page which is updated regularly

Where can you get tested?

Depending on availability, you may be offered a test at:

  • a local mobile testing site. Locations vary each week. Check current locations.
  • or one of the national testing centres, in Stansted or Ipswich

Who is eligible to be tested for COVID-19?

Anyone who lives in Essex who has symptoms of coronavirus can now get tested.

You can book a test on the NHS website or call 119.

If you are an essential worker and you meet the criteria, book a test on GOV.UK.

What are mobile testing units?

Mobile testing units mobilised by the Ministry of Defence are now enabling more people to be tested. These are particularly useful for those who cannot easily access the testing facility at Copdock.

Care home test kits

Visit GOV.UK to find out who can apply and how to apply for care home test kits.

Additional NHS testing in North East Essex and Suffolk

Who is eligible?

NHS workers and their households who are showing symptoms:

West Suffolk Hospital: Request a test online

Colchester and Ipswich Hospitals: Request a test online

Additional testing in Mid and South Essex

Who is eligible?

Essential clinical and non-clinical staff, including those working in primary care, community and mental health services, hospices, local authorities, care homes, domiciliary care and volunteers with symptoms:

Basildon, Southend or Chelmsford venues: Speak to your line manager who can provide access to an appointment or email

For more information, visit the Southend Clinical Commissioning Group (CCG) website.


If you’re unable to visit a test centre

You may be able to book a home test on GOV.UK if you meet the eligibility criteria.

Concerned about possible testing scams?

We have put together some information to help you avoid being caught out by testing scams: Assist with Track and Trace Information

Local outbreak plans

The local response to outbreaks and any measures that are put in place locally to prevent further spread of Covid-19 are the responsibility of Essex County Council (ECC).

ECC are also responsible for the local test and trace service, which works with the national system.

For more information on this please visit the ECC website

Any local measures that are put in place would be fully communicated to the community by ECC.

Public Health England have published information cards for different sectors with information on reporting and responding to an outbreak of Covid-19.  The areas covered are:

  • Arts, heritage and cultural venues
  • Campsites and Caravan Parks
  • Cinemas, theatres, comedy venues and music venues
  • Construction and other outdoor work
  • Domestic abuse refuges
  • Dress fitters, tailors, and fashion designers
  • Entertainment and holiday resorts
  • Hairdressing, barbershops, beauty and nail bars, makeup, tattoo and spray tanning studios
  • Homelessness and rough sleepers accommodation
  • Hotels and other guest accommodation
  • Manufacturing of food and other large retail processing plants
  • Places of worship
  • Restaurants, pubs, bars, café or takeaways
  • Shops and branches
  • Spas, sports and massage therapy, well-being and holistic locations
  • Tourist attractions

To access this information, please head to the Public Health England website

Apply for Community Support

The Essex Welfare Service

This service is a single, convenient point of contact for anyone in the Essex area who is in urgent need of help during the coronavirus outbreak. It is also the place to report anyone who you are concerned about.

A wider group of people in Essex are vulnerable to coronavirus. This is because they are over the age of 70, are pregnant, or have underlying health conditions. These are people who may not have the support of friends or family or neighbours.

The NHS or GP surgeries will be contacting these residents. If your GP surgery has not contacted you and you need help with medicine or food supplies, you can contact the Essex Welfare Service.

Call: 0300 303 9988

Opening hours:
Monday to Friday, 8am to 7pm
Saturday and Sunday, 10am to 2pm

You can also stay in touch with all the latest updates from the Essex Coronavirus Action Facebook page.

Support from Tendring District Council

Tendring District Council is supporting the community effort, and has its own helpline for people with concerns, or who do not qualify for the Essex Welfare Service.

Call: 01255 686700.

Government Support and Advice

From 1 August, clinically extremely vulnerable people will continue to have access to priority supermarket delivery slots if you have registered online before 17 July for a priority delivery slot.  

NHS Volunteer Responders

Support will continue to be available through the NHS Volunteer Responder Scheme beyond the end of July.

NHS Volunteer Responders can support you with:

  • Collecting shopping, medication (if your friends and family cannot collect them for you) or other essential supplies;
  • A regular, friendly phone call which can be provided by different volunteers each time or by someone who is also shielding and will stay in contact for several weeks; and
  • Transport to medical appointment.

Please call 0808 196 3646 between 8am and 8pm to arrange support or speak to your health case professional for transport support. A carer or family member can also do this on their behalf. More information is available at

Health care 

Any essential carers or visitors who support you with your everyday needs can continue to visit unless they have any of the symptoms of COVID-19 (a new continuous cough, a high temperature, or a loss of, or change in, their normal sense of taste or smell). 

People in the clinically extremely vulnerable group should continue to access the NHS services they need during this time. This may be delivered in a different way or in a different place than they are used to, for example via an online consultation, but if they do need to go to hospital or attend another health facility for planned care, extra planning and protection will be put in place. 

Individuals should continue to contact their local council if they have any ongoing social care needs.  

Mental health support 

It is normal during these uncertain and unusual times to feel anxious or feel low.

Follow the advice that works for you in the guidance on how to look after your mental health and wellbeing during coronavirus (COVID-19)

The Every Mind Matters page on anxiety and NHS mental wellbeing audio guides provide further information on how to manage anxiety. 

If you feel you need to talk to someone about your mental health or you are looking for more support for someone else, we would urge you to speak to a GP and seek out mental health support delivered by charities or the NHS. 

Income and employment support 

From 1 August, if clinically extremely vulnerable people are unable to work from home but need to work, they can, as long as the business is COVID safe.   

The Government is asking employers to work with them to ease the transition back to a more normal way of life for their shielding employees. It is important that this group continues to take careful precautions, and employers should do all they can to enable them to work from home where this is possible, including moving them to another role if required.   

Where this is not possible, those who have been shielding should be provided with the safest onsite roles that enable them to maintain social distancing.

If employers cannot provide a safe working environment, they can continue to use the Job Retention Scheme for shielded employees who have already been furloughed.  

Government is committed to supporting local councils and voluntary sector organisations to respond to those who have specific support needs and requirements during the COVID-19 pandemic. Details of the support and advice available can be found here:   

Stay At Home, Grow Your Own

Tendring District Council, Colchester Borough Council and Abberton Rural training are encouraging residents to garden and grow their own fruit and vegetables. 

Everyone can take part and there are online tutorials to show you how you can grow for free! 

Tendring residents can sign up at:

Support for Businesses

The Council is using the Tendring4Growth e-bulletins to keep local businesses up to date with the latest information regarding COVID-19. You can register here to receive these e-bulletins.


Advice on Operating your Business

Financial and General Support

Advice on Operating your Business:

Businesses Operating in a High Tier area:

  • Businesses and venues can continue to operate, in a COVID secure manner, other than businesses which remain closed by law.
  • Certain businesses selling food or drink on their premises are required to close between 10pm and 5am
  • Businesses and venues selling food for consumption off the premises can continue to do so after 10pm as long as this is through delivery service, click-and-collect or drive-through; orders must be made via phone, online or by post
  • Hospitality venues in ports, on transport services and in motorway service areas do not need to close at 10pm, but must not serve alcohol after that time
  • Certain businesses and venues are required to collect customer, visitor, and staff data to support NHS Test and Trace
  • The wearing of face coverings for customers and staff in certain indoor settings
  • Businesses must ensure that if their workers are required to self-isolate, they do not work outside their designated place of self-isolation
  • Businesses and venues must ensure people do not meet in their premises with people from outside of their household or support bubble
  • Businesses and venues that fail to comply with these restrictions may face fines of up to £10,000, prosecution, or in some cases closure.

See full guidance on which businesses and venues are permitted to be open where the local COVID alert level is high.

Businesses Working in Other Peoples Homes

Official or registered tradespeople (for example hairdressers, beauticians, plumbers and electricians) can go to other people's homes for work purposes. They must follow national guidance on how to work safely.

Hospitality Businesses

Hospitality UK have updated their FAQs for hospitality in England to help hospitality businesses understand the new tier system and how aspects of the new guidance could be applied to different practical situations.  UK Hospitality have provided a set of Frequently Asked Questions.

NHS Test and Trace

Safely Opening your Business

You can also search for Government guidance and regulations specific to your business on the GOV.UK Guidance Page

Financial and General Support

For a full list of financial support, please check the Government’s financial support for businesses page. You can also use the Government’s business support finder to see what support is available for you and your business.

Employers, Employees and Self-Employed

Charities, Creative & Cultural, and Heritage

Information for Rural Businesses, Farmers and Landowners

Other Financial Support

In line with the deadlines set by Central Government, we can no longer accept applications for the £10,000 and £25,000 grant funds. If you have already applied and have any queries about your application, please contact

General Support

You can contact the Government’s Business Support Helpline (England) for free advice. Telephone: 0300 456 3565, Monday to Friday, 9am to 6pm.

Webinars and Courses


Safe town centres and open spaces

European Regional Development Fund logo

Details on the Shop Safe campaign can be read here.

Shoppers and visitors to our town centres and seafronts are being reminded to follow Government guidance and measures to help keep themselves and others as safe as possible from Covid-19.

While some of these measures are compulsory in certain places, they are good practice all of the time. They include:

  • Frequently washing your hands, or using sanitiser
  • Wearing a face mask or covering (compulsory on public transport, in shops and most venues)
  • Maintaining social distancing; two metres, or one metre plus other measures (such as masks) where two metres is not possible
  • Check before you travel; is the shop or outlet you want to visit open, does it have restricted opening times, or do you need to book in advance?
  • Take part in 'Track and Trace' systems when asked to
  • Allow more time for your visit; be prepared to queue and wait for entry to businesses
  • Be kind - everyone is adapting to new ways of doing things, so please be patient and respect staff
  • Use contactless payment where possible

Shop Safe

Shop Safe logo

Our 'Shop Local, Shop Safe' campaign is supporting local businesses who are working hard to re-open their premises safely, and we are working in partnership with the Clacton and Frinton Gazette, Harwich and Manningtree Standard and the Daily Gazette on this initiative.

We want our residents, as well as visitors, to our high streets and town centres to be safe when businesses re-open over the weeks and months ahead, especially as our coastal towns have an abundance of attractions which bring in many visitors.

Tendring has a diverse mix of independent and popular high street shops in each of our major towns (Clacton, Frinton, Walton, Manningtree, Brightlingsea, Dovercourt and Harwich) and with the summer here, it is hoped visitors will enjoy everything the district has to offer.

The campaign will see us promote safety messages to public, and also support businesses to tell you what new Covid-secure measures they have in place. This includes adding details to our website and social media channels. 

If you are a local town centre business and would like further information about you could promote your store please email Candice Robinson at

This campaign, along with signage and other measures implemented by the council in town centres and public spaces, is being funded by the Government’s Reopening High Streets Safely Fund, which in turn is from the European Regional Development Fund. Tendring District Council has up to £131,110 from the fund to support this work.

Advice for food businesses

Download government advice regarding business retention of customer details and Test and Trace

Advice for public houses and restaurants reopening from 4 July

Advice for hotels and guest accommodation reopening from 4 July

Download government advice for all workplaces involved in the manufacturing, processing, warehousing, picking, packaging and retailing of food

Download government guidance on working safely during COVID-19 in restaurants offering takeaway or delivery

Download 'Don't stay, take it away' poster for internal business use

Download 'Don't stay, take it away' poster for use in a public space

Seafront Kiosks

Advice for seafront kiosk owners:

  • Seating adjacent to your business, whether or not owned / provided by you, cannot be used.
  • Where possible orders should be taken in advance by phone or online.
  • Use a designated order and collection point.
  • If order and collection point is indoors, one customer at a time.
  • Customers waiting to order or collect should be in designated area maintaining social distancing of a minimum of 2 metres.
  • Use queue management to maintain social distancing.
  • Food and drink cannot be consumed on the premises.
  • Takeaways only.
  • Use clear visible signage.
  • Use floor markings.
  • Place plexiglass barriers at tills and counters if feasible, as an additional element of protection for workers and customers.
  • Encourage the use of contactless payments where possible.
  • Provide additional pop-up handwashing stations or facilities if possible, providing soap, water and hand sanitiser.
  • At all times, workers should follow the Government guidance on self-isolation if they or anyone in their household shows symptoms.
  • Any food handler who is unwell should not be at work. If they have symptoms, they should follow government advice and stay at home.
  • As a matter of good hygiene practice anyone handling food should wash their hands often with soap and water for at least 20 seconds. This should be done as a matter of routine, before and after handling food, and especially after being in a public place, blowing their nose, coughing, or sneezing.
  • If you hold a Premises Licence, please remind yourself of the conditions set and abide by them. You are not permitted to sell alcohol for consumption on the premises and are reminded that Off sales must be served in sealed containers only.

Home Delivery Advice

Tendring District Council understand that businesses may look to change their business model and diversify in order to maintain their business during this time. We also appreciate that other voluntary groups may also want to assist with delivery of meals and these groups must ensure the food they deliver is safe. Please visit The Food Standards Agency website For information and advice or contact the Food Safety Team at the Council.

The following advice is for those businesses that are looking to make provision for takeaways and deliveries where they have not done so before.

Scientific advice is that it is very unlikely that COVID-19 can be spread through food, but, if you are changing how you are used to operating then you should think through the hazards and ensure that you have control measures in place. You should record your change of activity in your safer food better businesses pack or food safety management system to reflect your change of activity.

A business will only be in a position do this if they are registered as a food business with a Local Authority.

All foods must be delivered to consumers in a way that ensures that they do not become unsafe or unfit to eat.

Foods that need refrigerating must be kept cool (below 8 degree C) while they are being transported. This may need to be packed in an insulated box with a coolant gel or in a cool bag.

If you are transporting hot food, it should be kept hot. (Above 63 degrees) This may need to be packed in an insulated box. It is recommended to keep distances short and times limited to within 30 minutes.

The Food Standards Agency (FSA) have provided advice for business – ‘How to manage a food business if you sell products online, for takeaway or for delivery.’ '

Allergens – There is a wealth of advice for businesses on allergen management on the FSA website at . When an order is placed always check if any on has dietary requirements.

Contact-free delivery

Limiting contact when delivering orders will help keep everyone healthy, so you could consider leaving deliveries at the door of your customer, rather than handing it over to them.(Ask the customer to place a plastic box where the food can be placed into and not left in contact with the ground) Knock on the door step back at least 1 metre and wait nearby for your customer to collect it.

Take payments over the phone or online rather than taking a cash payment.

Infection Control

You have responsibilities to ensure food handlers are fit for work under the food hygiene regulations and in addition you have a general duty to ensure the Health, Safety and Welfare of persons in your employment and members of the public.

Relevant staff must be provided with clear instructions on any infection control policy in place, and any person so affected and employed in a food business and who is likely to come into contact with food is to report immediately the illness or symptoms, and if possible their causes, to the food business operator. 

The Government have issued guidance on COVID-19 for employees and businesses

However, this is not specific for food businesses, but it does advise that ‘if you have been asked to self-isolate, you can order by phone or online, such as through takeaway services or online shopping deliveries.  However, make sure you tell the delivery driver that the items are to be left outside, or as appropriate for your home’.

If you are undertaking deliveries, then you should have a system in place to ascertain/develop a system whereby clients can notify the restaurant/delivery drivers whether they are self-isolating so that action can be taken accordingly as highlighted above.

Council Offices, Receptions and Visitor Information Centre

Tendring District Council offices are currently closed to the public to protect you and our staff.

If you need to contact the Council we would request that you do this in one of three ways if possible:

  1. Online - there are many processes that you can complete yourself from the safety of your own home 24 hours per day if you are able. 
  2. By telephone – our Customer Service team is manned and able to take your calls (9am to 5pm Monday to Thursday, 4.30pm Friday). If you know the team you want to speak to you can dial their direct line, if not call our switchboard on 01255 686868
  3. By email – You can find the best email to use on our website by finding the relevant service.

Pier Avenue, Clacton Reception Area

From Monday 2 November the reception area at our offices in Pier Avenue will re-open to the public.  It will be open from 10am until 1 pm on Mondays, Tuesdays and Wednesdays. 

Safety measures have been put in place to protect staff and the public, such as hand sanitiser stations, queuing spots, and screens to shield receptionists.

As many council staff are still working remotely to minimise the risk of Coronavirus transmitting – in line with government guidance – initially you must make an appointment before visiting to ensure the person or department you need to see is on site.

However, general services such as picking up recycling containers will be available on a drop-in basis, and reception staff will be able to signpost you to other support. A single self-service kiosk will also be available, with wipes on hand for you to use before and after you touch the screen.

You must wear a face mask when in the building, unless you are exempt from doing so, and it is a legal requirement for you to check in using the NHS Covid-19 App – or provide alternative track and trace details.

Environmental Protection

At this time the Environmental Protection (EP) team will be risk assessing all complaints as they are received. Unfortunately due to COVID-19,  EP officers will not be able to enter any properties due to social isolation and the potential of coming into close contact with those who may be considered vulnerable.

We will not be able to assist in relation to drainage complaints as of this moment; any concerns should be directed to the relevant Water Authority – Affinity Water / Anglian Water.

We will however continue to monitor complaints as they are received and endeavour to respond where appropriate. Where possible we will attempt to deal with a complaint with via email/phone/letter.

Thank you for your patience during this time.

Other useful information

Stay Safe at HomeWatch out for Scams - Don't click links or attachments in suspicious emails

Watch out for scam messages - Don't click on links or attachments in suspicious emails and never respond to unsolicited messages and calls that ask for your personal or financial details.

Statement from Essex Police

Victim Support leaflet - Advice on scammers and fraudsters

Other organisations' updates

Government Coronavirus information service on WhatsApp

Post Office - Pay Out Now scheme for those who are isolating and have a post office account without a debit card

Turn 2 us - You can apply for a one of crisis grant of £500 if you have experienced a drop in income as a result of the pandemic

Hospital hopper service 

Advice for people from Black, Asian and minority ethnic backgrounds

Citizens Advice Bureau - CAB have changed their opening hours -  Tips on how to look after your mental health 

Livewell - Information about all that is on offer in Essex to improve health and wellbeing.

Teen Talk Harwich - Support  for young people aged 11 – 25 years via telephone and online activities.

Princes Trust - Advice, guidance and resources for young people 16 - 30 years.

Essex family wellbeing -  Resources to equip families to cope in these challenging times

Money Saving Expert - For help and advice with money management/financial hardship

Credit union - Savings and Loans Co-operative open to anyone over the age of 18 years who lives, works or studies in the Borough of Colchester or District of Tendring. 

Affinity Water - Affinity Water have measures in place to assist customers facing financial difficulties at this time

RSPCA - Information on how to care for your pets when carrying out 'social distancing' or staying at home due to Coronavirus

Coronavirus Privacy Notice

How the Council will deal with your data during the current Coronavirus crisis

This privacy notice explains how Tendring District Council (as a Data Controller) will collect, use and protect personal data specifically with regard to Covid-19 (Coronavirus) Pandemic. You can view the Council’s main privacy notice at

The Council already processes data regarding residents, employees and stakeholders and normally the Council would seek to inform you that the data provided may need to be used for a different purpose.  However, due to the rapidly emerging situation regarding the current pandemic this will not always be possible.  If we already hold information regarding vulnerability, as defined in the current guidance from the Government and Public Health England, we may share this for emergency planning purposes or to protect your vital interests by sharing with relevant services both inside and outside the Council.  In addition, we may need to ask you for additional personal information, including sensitive personal information, for example your age or if you have any underlying illnesses or any other information that may identify you as being vulnerable.  This is to enable the Council to assist you and to prioritise its services.

The Council is publishing links to official sources on its web-site

Legal basis for processing your personal data

The legal basis for the additional processing by the council as a public authority is:

  1. where disclosure is in the vital interests of yourself or another person (Article 6(1)(d) and 9(2)(c) GDPR)
  2. Where it is necessary for the reasons of substantial public interest Article 9(2)(g)
  3. Where it is in the interest of public health Article 9(2)(i)

Sharing your personal data

In this current pandemic we may share your information with other public authorities, emergency services, and other stakeholders where it is necessary and proportionate to do so.

How long we keep your personal data

We will only keep your personal data for as long as is necessary for the purpose for which we are processing it or where there is a legitimate reason for keeping it, for example, a legal requirement to keep the data for a set time period.

When we no longer need to continue to process your personal data, it will be securely destroyed.


NHS Test and Trace Privacy Notice


Last updated on: 23/10/2020 - 09:45