Online

Use these links to apply for a service or report a problem and you will see a list of forms which you can fill in and send to us.

Read the Frequently Asked Questions to see if you can find the answer to your question.

Alternatively, use our Contact Form to give us feedback or ask a question about any of our services.

You can visit our Council Services page for links to contact details, including email addresses of each of the Council's services.

You can also leave feedback about our website.

By Phone

You can call our Contact Centre on 01255 686868 between 8.45 - 5.15 Monday to Thursday and 8.45 - 4.45 on Friday.

If you need to contact us in an emergency outside these hours please call 01255 222022

There is a Minicom Text Phone on 01255 422470.

You can visit our Council Services page for links to contact details, including telephone numbers of each of the Council's services.

In Writing

You can write to us - check each service's address from our Council Services page.

In Person

You can visit our Council Services page for links to address details including maps and directions to each of the Council's offices.

You can also visit our receptions and collection offices - use the link to check location and opening times.

Complaints

Find out about the Council's complaints procedure. Make an enquiry or complaint or give feedback to Environmental Services or a compliment or suggestion to Housing Services.

Freedom Of Information

You can request information from the Council under the Freedom of Information Act.

The Council has a set of Corporate Customer Service Standards which apply for answering the telephone, letters or emails or responding to complaints or suggestions. The above link will open an adobe acrobat pdf document and you will need the free adobe acrobat reader software to open it.