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Contacting the Council


On this page:

Online
By Phone
In Writing
In Person
Contact your Councillor
Complaints
Freedom of Information
Standards

Online

Use these links to apply for a service or report a problem and you will see a list of forms which you can fill in and send to us.

Read the Frequently Asked Questions to see if you can find the answer to your question.

Alternatively, use our Contact Form to give us feedback or ask a question about any of our services.

You can visit our Council Services page for links to contact details, including email addresses of each of the Council's services.

You can also leave feedback about our website.

By Phone

You can call our Contact Centre on 01255 686868 between 8.45 - 5.15 Monday to Thursday and 8.45 - 4.45 on Friday.

If you need to contact us in an emergency outside these hours please call 01255 222022

There is a Minicom Text Phone on 01255 422470.

You can visit our Council Services page for links to contact details, including telephone numbers of each of the Council's service departments, or you can download the A-Z contact numbers for main Council Services (in adobe acrobat pdf format).

In Writing

You can write to us - check each service's address from our Council Services page.

In Person

You can visit our Council Services page for links to address details including maps and directions to each of the Council's offices.

You can also visit our receptions and collection offices - use the link to check location and opening times.

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Contact your Councillor

1. Do you have a local issue which you feel strongly about?

2. Do you need more things to do in your area?

3. Are you worried about crime or the environment where you live?

4. Do you feel that your voice isn't being heard?

If the answer is yes to any of these questions, why not get in contact with the councillor that represents your part of the District? Find your Councillor.

Councillors are elected by the people of Tendring to represent your views and to do something about the issues in our local communities that affect us all.

If you feel strongly about an issue, don't just sit there and wait for somebody else to do something about it, get together with your friends and contact your councillor to get things changed for the better.

Complaints

Find out about the Council's complaints procedure. Make an enquiry or complaint or give feedback to Environmental Services or a compliment or suggestion to Housing Services.

Freedom Of Information

You can request information from the Council under the Freedom of Information Act.

The Council has a set of Corporate Customer Service Standards which apply for answering the telephone, letters or emails or responding to complaints or suggestions. The above link will open an adobe acrobat pdf document and you will need the free adobe acrobat reader software to open it.



Page Last Updated
18 April 2009