As a level 2 apprentice, you will learn to deal with a variety of admin duties including dealing with contact from the public in person, via telephone and email, maintaining online records, and contact with housing providers.
This role is within a high pressured environment so the applicant should be able to work productively under pressure and be able to keep emotions under control during difficult situations. They should have a positive outlook to work and be able to handle criticism well and learn from it.
The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.
A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.
Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
There are many opportunities for progression within Tendring District Council - many apprentices stay within the department they undertake their apprenticeship with others apply for positions and work in other departments. Many apprentices also progress onto a higher apprenticeship.
Job Description - Housing Solutions Apprentice
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