Responsibility for repairs

As freeholder of your block, we are responsible for repairing, maintaining and improving the structure and exterior of the building.

This means we will repair and maintain:

  • foundations, drains, gutters and pipes on the outside of the property;
  • roofs and chimney stacks;
  • external fixtures, fittings and equipment;
  • external walls and balconies;
  • shared grounds, gardens and paths;
  • window frames;
  • shared TV aerials, if you have one;
  • external doors, including balcony doors and front doors to individual flats;
  • shared entrance doors;
  • lighting in shared areas, such as hallways and landing; and
  • controlled door-entry systems, where we provide these.

You will have to pay a share of our costs for repairing and maintaining these items.

Please see our reporting a repair page, if you have a repair to be carried out from the above list.

We own the structure of the building in which you live, but you own and are responsible for the interior of your property. This means you are responsible for maintaining and repairing the following:

  • individual heating systems and appliances;
  • internal doors;
  • sanitary fittings, such as toilets, baths and basins;
  • plumbing and pipework within your property (including burst pipes and other leaks);
  • internal fixtures and fittings;
  • internal decoration;
  • plaster and other surfaces to walls, floors and ceilings;
  • floor coverings;
  • non-structural walls;
  • ceilings;
  • replacing fuses, bulbs and plugs;
  • chimney sweeping.

You are also responsible for:

  • arranging access if you lock yourself out of your property;
  • any damage caused by you or someone else who lives in or visits your property;
  • any damage caused by your own fixtures and fittings; and
  • any damage to your belongings.

We have the right to enter your property to inspect its condition and, except in an emergency, will give you 14 days' notice of this. If repairs are needed that are your responsibility, we will ask you to complete them within a set time. If you fail to do this, we have the right to carry out the necessary work. We will then charge you for the cost of doing this.

If we need to carry out a repair that is your responsibility, for safety or other reasons, or maintain any fixtures or fittings you have installed, we will also charge you the full cost of this work.

Last updated on: 23/03/2012 - 14:40