NHS 111 - The out of hours NHS service

NHS 111 logoNHS 111 is a new initiative designed to make life simpler for patients who need urgent, unplanned and out of hours care. It aims to get you to the right place at the right time to receive the most appropriate treatment.

NHS 111 will give telephone access to your local NHS when it's not a life-threatening situation, but still needs urgent attention. 

Dial 111 and a highly trained call adviser will direct you to the most appropriate local service. In some instances they may even be able to book an appointment for you.



How NHS 111 Works

  • NHS 111 is for when services are closed or for when people just don’t know what to do for the best. It does not replace the usual direct contact between patients and their GP, dentist, pharmacy or other primary care service. 
  • All calls to NHS 111 are free, even from mobile phones. 
  • The service is available 24 hours a day, 365 days a year. 
  • 999 is still the number to ring in a life-threatening emergency. 
  • When you dial 111, you speak to a team of highly trained call advisers, supported by experienced nurses. Call advisers use a clinical assessment system to assess needs and determine the most appropriate course of action. 
  • The possible outcome of the call could be:
    • Information, advice and reassurance that will help with self-care
    • A referral to an NHS service, or suggestions about contacting an alternative service
    • An ambulance dispatched without delay.
Last updated on: 02/02/2015 - 12:44