Enquiries & Challenges

When you contest a Penalty Charge Notice your case will be placed on hold as soon as we receive your correspondence. Your case will remain on hold until it is assessed and a response is sent out. This takes approximately 10 workings days from receipt.

If you have an urgent query please contact Parking Services on 01255 686969.

If you would like to contest your penalty on line please select one of the following:

I have received a Penalty Charge Notice (PCN)

I have received a PCN AND a Notice to Owner

If you have received your Notice to Owner and are submitting a Formal Representation you will need to include your webcode (printed on the first page of the Notice to Owner).

Alternatively you may wish to send your challenge or representation to the address below.

What is a Notice to Owner?

To pay your Penalty Charge Notice (PCN)

Please note you can pay your PCN by credit or debit card 24 hours after it has been issued. You can pay a PCN immediately after issue however you will be required to specify the amount outstanding as printed on the ticket. If you choose to pay less than the amount due the Council will pursue the outstanding balance which may lead to additional charges. Cheques, cash and postal orders can also be accepted at any time.

More information about telephone and Internet payments

Cheque or postal order through the post:

Please enclose your PCN remittance slip or write your PCN on the reverse of your cheque/postal order. Cheques should be crossed and made payable to Tendring District Council.

Please do not send cash through the post and allow at least three working days for 2nd class post.

Send your Penalty Charge Notice payment to the following address:

TENDRING DISTRICT COUNCIL
PO BOX 8259
CLACTON-ON-SEA
ESSEX
CO15 6WZ

All other enquires concerning the car parks, including information regarding penalty tickets or service standards, can be made in writing at the above address, by telephoning 01255 686969, or e-mailing parkingservices@tendringdc.gov.uk.