We know that not all tenant and leaseholders will want the same level of involvement in all areas of the housing service and that this may range from simply being kept informed about housing issues to taking an active role in policy making decisions. The levels of involvement that we aim to provide will include:

• Provision of information - where we send you a letter or other means of correspondence to let you know what is planned.
  
  
• Consultation - where we ask for your views and comments and take these into account before making a decision.
  
  
• Participation - where decisions are made jointly.
  
  
• Co-regulation - monitoring performance and promoting transparency.
  

Further details about each of these are given in the pages on your left and are also included in our Tenant Participation Compact (pdf document) - a summary (pdf document) of which is sent to all tenants each year.

We have also set up a Customer Involvement Register to enable you to choose the way you want to be involved, for example taking part in the occasional survey or joining our Tenants Panel, as well as the topics you would like to be involved in.

If you need to you can download the free adobe reader here.